Unit Communications Clerk

**Company Bio**

At Quinte Health, our four hospitals unite under the core values of _Imagine It’s You, Value Everyone, We All Make a Difference_, and _Stronger Together_. We work as one team to enhance lives, improve access to high-quality care, and build healthier communities—right where people need it most.

Located in scenic Quinte West, along the stunning Bay of Quinte, Trenton Memorial Hospital (TMH) serves a vibrant community rich in outdoor adventures, festivals, and family-friendly activities. As the regional hub for ophthalmology, we offer 24/7 emergency care, acute inpatient services, day surgeries, and a full range of outpatient diagnostics and specialty clinics.

At TMH, our dedicated team of healthcare professionals treats patients like family, delivering exceptional care with skill, compassion, and unwavering loyalty. Join us and be part of something truly special

**Position Summary**

The Unit Communications Clerk (UCC) provides essential front-line support to patient care teams by assisting with administrative tasks such as patient admissions, transfers, and discharge processes. The UCC is responsible for managing communication between staff, patients, and families, maintaining accurate records, and supporting daily unit operations. The role contributes to efficient patient care by ensuring smooth clerical processes and helping identify opportunities for improvement.

**Required**
- Post-Secondary education in medical secretary/medical transcription or equivalent combination of education and relevant working experience.
- Completion of a Medical Terminology Course through a recognized college.
- Strong public relations, teamwork, and customer service communication skills.
- Ability to accept direction and work independently with mínimal supervision.
- Demonstrated satisfactory work performance, including reliability, attention to detail, and adherence to departmental standards and policies.
- Availability to work all shifts identified on the job posting including weekends, and holidays.

**Duties**

Communication & Collaboration:

- Communicates and collaborates effectively with hospital staff and community partners in care regarding patient and family-related matters.
- Functions as the unit’s receptionist by welcoming visitors, providing patient bedside packages, answering phones, and using a customer service communication approach.
- Coordinates with the Infection Prevention and Control (IPAC) team, including entering swabs in Cerner and assisting with hand hygiene audits.
- Updates patient care boards (non-clinical info) and door signage, including isolation status in collaboration with clinical staff.
- Attends departmental and other meetings as required.

Patient & Clerical Support:

- Assists with the preparation of charts for new patients and maintains chartlets with proper labelling for all documents on patient charts.
- Books patient appointments and registers them upon arrival, ensuring accurate collection and verification of demographic information in the system when required.
- Enters orders, as required.
- Coordinates patient admissions, transfers, discharges, and maintains accurate logs.
- Maintains patient privacy and confidentiality according to PHIPA standards.
- Prepares requisitions/labels for tests, arranges consultations, and schedules patient appointments both in-house and at other healthcare facilities.
- Arranges transportation for patient transfers and appointments to other facilities.
- Reviews and orders supplies, including PPE and ensures stock is maintained.
- Completes typing/word processing tasks for the unit/department.

Staffing & Scheduling Support:

- Acts as a resource to assist staff with using scheduling software (UKG).
- Completes online staff replacement requests in collaboration with the staffing office and in-charge personnel.
- Prints and updates daily staffing sheets, collaborates with Staff Scheduling to make necessary corrections, and tracks staff attendance.
- Updates assigned premiums, such as in-charge, student supervision, and mentorship, as required.
- Scans and files documents as required.

Process Improvement & Quality Assurance:

- Actively identifies areas for improvement in clerical processes, streamlining workflows and increasing operational efficiency.
- Participates in audits and records completion of assigned tasks.
- Assists with maintaining and enhancing occupational health and safety standards.

Education & Compliance:

- Completes mandatory annual education requirements.
- Other duties as assigned.

**Equal Opportunity**

**Physical Demands Analysis**

Strength
- Required Rarely - lifting average 5-10 pounds’ maximum 15 pounds, carrying, pushing/pulling.

Mobility
- Required Often - prolonged sitting.
- Required Occasionally - standing and walking on hard surfaces, bending/stooping.

Dexterity
- Required Often - prolonged fine finger movements.
- Required Frequently - gripping/grasping, eye/hand coordination.
- Required Brie