Branch Manager

6 days ago

Vancouver, Canada Vancouver City Savings Credit Union Full time

As a **Branch Manager** you bring advanced knowledge of Vancity strategies, functions and programs and advanced planning and coordination skills to develop operating plans, processes, methods and standards for a unit and to coordinate delivery of programs and services.

Vancity members will receive an excellent member experience and relevant financial services resulting in profitability, member and community well-being.

This is an opportunity for** full**-time, permanent **role, in which you would report directly to the Regional Director, CMS.

**A typical day would involve**:

- Delivering on financial objectives for the branch.
- Developing, coordinating and monitoring branch activities in order to deliver quality and value to members based on established service standards.
- Developing brand awareness of the Vancity value proposition in order to create opportunities and connect with the communities in the branch market area to drive business and redefine wealth.
- Leveraging the full offer of Vancity's products and services to serve the needs of the member.

**You Are**:

- **A Strong People Leader** - you develop and manage your team to bring about their full potential, and provide leadership in the achievement of member experience objectives.
- **A Planner & Coordinator** - you participate in prioritizing / organizing activities like branch planning, developing staff schedules, and the like.
- **An Excellent Communicator** - you leverage your written, spoken and interpersonal skills to explain business values, goals, strategies and objectives to staff in a clear way. You are able to coach staff in sales, advice, referral and service delivery, to model a positive member experience, and to address member complaints.
- **A Decisive Problem-Solver** - you are confident in your decision-making skills to optimize operational capability, to diagnose problems in the context of business, financial and member impacts, and to identify viable solutions.
- **Analytical** - you assess internal processes and identify opportunities for improvement, and to manage revenue and expenses.

**You Have**:

- A minimum of 3 years people management experience; a minimum of 2 years of business development experience; and at least 5 years of overall experience within the financial industry or a related field
- Solid Business acumen in the context of the financial industry.
- Advanced Knowledge of relevant Vancity products, policies, procedures, systems, tools, products and services.
- Advanced Knowledge of Vancity strategies, functions and programs
- A Bachelor's Degree (or similar level of educational attainment)

**Bonus Points**:

- Successful completion of the Investment Funds in Canada (IFIC) or the Canadian Securities Course (CSC),
- Successful completion of three courses towards the Certified Financial Planner (CFP) designation,
- Successful completion of coaching modules in alignment with Vancity's current training and development educational standards.
- A CFP designation would be an asset.

***Posting Deadline: Posted until filled.**

Vancity is an inclusive and equitable employer and actively seeks to advance racial equity, inclusion and belonging across the organization. Vancity offers required accommodations in all stages of the recruitment process. If you require an accommodation, please advise us, and we will work with you to meet your needs

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