Front Desk Manager
1 week ago
**Additional Information**
**Job Number**24206800
**Job Category**Rooms & Guest Services Operations
**Location**Sheraton Fallsview Hotel, 5875 Falls Avenue, Niagara Falls, ONT, Canada, L2G 3K7
**Schedule**Full Time
**Located Remotely?**N
**Position Type** Management
**Additional Information**:This hotel is owned and operated by an independent franchisee, Canadian Niagara Hotels, Inc. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.
Niagara Falls -based Canadian Niagara Hotels Group of Companies is one of Canada’s largest and most successful diversified entertainment businesses, with more than 2500 talented professionals spread across its various Hotels, Spas, Conference Centres, Restaurants, Craft Brewery and Distillery, Indoor Waterpark, City Touring, Entertainment and Specialty Retail businesses - with more to come We are home to world-class brands including Marriott, Sheraton, IHG, Morton’s, Milestones, Hard Rock Café, Rainforest Café, Hershey and Starbucks - to name a few. Regardless of what business or role you start with, career development opportunities and rewards are endless for people delivering exceptional guest satisfaction and attaining business results.
Overview
Guest Service Manager Responsibilities:
- Responsible for the management of the Front Office team including Supervisors and Guest Service Agents
- Ensure guest satisfaction levels are always met and exceeded - this includes training and coaching the front line associates to reach
their fullest potential while resolving guest complaints in a professional manner
- Reviewing Marriott Guest Experience Metrics while constantly finding ways to maintain positive scores, while improving in areas that
require it.
- Ensure departmental results are achieved in accordance with objectives, performance, and quality standards established by the
company
- Work closely with the Revenue team in order to properly meet occupancy and ADR goals
- Work closely with the Conference Services department to ensure a seamless experience for our conference guests-- Assist with administrative support as necessary
- Other duties as assigned
What you’ll need as a Guest Service Manager:
Experience: 2 Years in Guest Service Management role at a 4 Diamond/5 Star Hotel
Education: College/University Degree in Hospitality/Tourism or related program is preferred
Other Qualifications:
- Ability to work under pressure and manage simultaneous tasks
- Demonstrate a professional attitude in every aspect of the position
- Strong leadership and coaching skills
To learn more about Canadian Niagara Hotels Group of Businesses or view other current and future job opportunities please visit CNHCAREERS.CA
- This company is an equal opportunity employer._
frnch1
-
Front Desk Manager
1 week ago
Niagara Falls, Canada K2 Group Inc. Full time**Front Desk Manager** Welcome to **Quality Inn in Niagara Falls**, one of the best places to stay in Niagara Falls, Ontario. We are looking for motivated individuals to join our Front Desk Team! The Front Desk Manager will be responsible for assisting with the oversight of all Front Desk Clerks, greeting and registering guests, providing outstanding guest...
-
Front Desk Manager
2 weeks ago
Niagara Falls, Canada Ramada Plaza Niagara Falls Full timeCreating team schedules and delegating tasks to ensure proper workflow - Continuously monitoring employee performance and identifying areas of improvement - Establishing company goals and objectives for employees, and ensuring their performance is in line with those - Assessing employee performance and providing performance reviews to human resource and...
-
Front Desk Agent
1 week ago
Niagara Falls, Canada The Cannery Lofts Full time**SALARY RANGE**: $17.50-20.50/hour - based on experience **EMPLOYEE BENEFITS**: Employee Discounts Free Parking Paid Time Off **JOB OVERVIEW**: A Hotel Front Desk Agent is the first point of contact for guests, and they are a key position in managing all aspects of our guests experience and accommodations. Hotel Front Desk Agent responsibilities include...
-
Front Desk Agent
1 week ago
Niagara Falls, Canada Rodeway Inn Fallsview Full timeA front desk agent is responsible for checking hotel guests in and out of their rooms. They are responsible for ensuring that every single guest has an enjoyable experience at the hotel. A few of the main duties of a front desk agent are greeting guests at the front desk, answering any questions, recommending activities and restaurants to guests, and...
-
Front Desk Agent
2 weeks ago
Niagara Falls, Canada Ramada Niagara Falls Fallsview Full time**Job Overview** We are seeking a dedicated and professional **Front Desk Agent** to join our team. This role requires strong administrative skills, attention to detail, and the ability to manage multiple tasks efficiently. The Front Desk Agent will be the first point of contact for guests and visitors, providing exceptional customer service and supporting...
-
Front Desk Agent
1 week ago
Niagara Falls, Canada Falls Hotel and Inn Full time**Overview** **Duties**: - Greet guests upon arrival with a warm and friendly demeanor. - Manage check-in and check-out processes efficiently. - Handle guest inquiries and provide information about hotel services, local attractions, and amenities. - Process reservations and maintain accurate records of guest information. - Respond to phone calls promptly,...
-
Front Desk Agent
2 weeks ago
Niagara Falls, Canada TOWNPLACE SUITES Full time**Job Overview** **Responsibilities** - Greet guests upon arrival with a warm and friendly demeanor. - Manage check-in and check-out processes efficiently. - Respond to guest inquiries and provide information about hotel amenities, services, and local attractions. - Handle reservations over the phone and in person, ensuring accuracy in bookings. - Maintain...
-
Front Desk Receptionist
7 days ago
Niagara Falls, Canada Rodeway Inn Fallsview Niagara Full time**Job Summary** **Duties** - Greet and assist guests as they arrive, ensuring a welcoming atmosphere. - Handle phone calls, providing customer support and addressing inquiries effectively, booking guest reservations and resolving guest issues. - Process payments and manage billing through OTA's when necessary. - Maintain the cleanliness and organization of...
-
Front Desk Agent
2 weeks ago
Niagara Falls, Canada The Glengate Hotel & Suites Full time**Overview** **Responsibilities** - Greet patients and visitors warmly as they arrive at the dental office. - Manage incoming calls using phone systems, addressing inquiries and making reservations effectively. - Maintain accurate customer records by filing documents and updating information in computerized systems. - Assist with clerical duties such as...
-
Front Desk Agent
1 week ago
Niagara Falls, Canada Ramada Fallsview Full timeThe Ramada Niagara Falls/Fallsview is looking for motivated individuals to join our Front Desk Team! - Greeting and welcoming guests upon arrival by consistently offering professional, friendly, and engaging service - Checking - in and checking-out guests according to Ramada Brand standards - Registering guests into the computer system - Verifying...