Associate Computer Application Support

Req Id: 424531

At Bell, our purpose is to advance how Canadians connect with each other and the world. We achieve this by providing consumers and businesses with the best network technologies in the world, innovative digital solutions and seamless customer experiences. It’s all developed and delivered by the members of #TeamBell and we’re always on the lookout for people with great skills and experiences.

We provide a supportive and inclusive community where all team members can succeed. And through our commitment to environmental, social and governance initiatives, you will feel good about the greater impact you will have - making every day better for people as they connect, work, learn and play.

Join us. You belong at Bell.

In Field Services you will be a part of the frontline team that delivers our services to consumers and businesses across Canada. Every day, you’ll inspire others by providing the best customer experience as you install, repair and maintain Bell’s services and network for our residential and business customers.

At Bell, you’ll be on the frontline of our commitment to delivering an outstanding end-to-end experience that helps set us apart in digital connections and next generation services.

**Name and description of hiring department**:
GDI Group works with several operational teams: the control center which manages job load and field technicians, the forecasting team which produces job load forecast and the scheduling team that manage schedules for technicians and internal employee.

**Job Duties / Accountabilities**:

- Ensure system availability and stability; perform troubleshooting and problem resolution
- Verify backups, manage storage, purge temporary information, create and test disaster recovery plans (DRP)
- Manage system access according to environments and user categories, in compliance with company security policies
- Plan the system lifecycle in collaboration with infrastructure architects

**Essential Qualifications / Competencies**:

- College Studies in Computer Science or relevant experience
- Solid understanding of Windows Server, SQL Server, and IIS administration
- Keen eye for detail and precision
- Team-oriented, dynamic, and highly motivated
- Ability to handle responsibilities, make rapid decisions, and consistently meet deadlines
- Demonstrated critical thinking skills for analysis and problem resolution
- Proven ability to work efficiently under pressure and adhere to strict deadlines
- Strong organizational, planning, and priority management skills
- Knowledge of English without any significant limitation. In the course of their duties, this person will be required to interact with French & English speaking stakeholders across Canada

**Preferred Qualifications / Competencies**:

- Experience with Windows Server 2016 or later
- Experience with SQL Server 2016 or later
- Knowledge of Linux
- Knowledge of Kubernetes containers and the CI/CD process
- Experience with SQL, PowerShell and DOS command programming languages
- Experience with cloud platforms (GCP, AWS, or Azure)
- Knowledge of Business Intelligence (BI)
- Knowledge of SQL Server Analysis Services (SSAS) cubes (OLAP)
- Knowledge of operational group processes

**Working Conditions**:

- Occasional non-standard hours required for system maintenance
- Occasional overtime depending on the business needs

EmployeeReferralProgram

Adequate knowledge of French is required for positions in Quebec.

**Additional Information**:
**Position Type**: Union

**Job Status**:Regular - Full Time

**Job Location**: Canada : Quebec : Montreal || Canada : Ontario : Toronto

**Work Arrangement**: Remote

**Application Deadline**: 07/01/2025

We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you’ll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners.

At Bell, we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong.

Created: Canada, QC, Montreal

**Bell, one of**Canada's Top 100 Employers.