Technician, Computer Support Level 1

3 days ago

Montréal, Canada UAP Inc. Full time

Company Description
**Why did the PowerPoint cross the road? To get to the other slide.**

Join an Information technology team that doesn’t take itself too seriously, that has a can-do attitude and a variety of expertise.

At UAP, we believe we don’t just deliver car and heavy vehicle parts all around the country; we also help keep Canadians moving **forward**. Our IT team is a key element of everything we do. From the store and end-user computing, to strategy and planning, and let’s not forget project management, delivery, infrastructure, and operations, they have an impressive array of expertise.

Join a special kind of workplace. We have the experience and strength of our 100-year legacy and the desire to always do better for our team members and clients. Our 5000 colleagues proudly serve thousands of customers every day across Canada.

If the hat fits, we’d be proud to have you wear it Send us your resume and join a people-centric company with a reputation of excellence.

**Job Description**:
The UAP support team is currently looking for a technician. We are looking for an individual who is versatile, has good computer skills. You must also be fluently bilingual (50% of support is in English) and above all demonstrate superior customer service.

Your responsibilities will be:

- Respond to requests or questions concerning computers problem;
- Update the database of requests and solutions made on each call;
- Provide administrative support to other team members.
- Respond to requests or inquiries made to the store support group;
- Perform triage of requests and solutions on each call;
- Solve problems and answer questions from users across the company;
- Guide and train users to better use the system;
- Maintain our computers up to date;
- Provide after-hours support on an alternative basis;
- Maintain links with other systems support groups;

**Qualifications**:
To join our team, you need:

- College diploma;
- 1 to 2 years of experience offering user support;
- Knowledge of Office 365
- Bilingualism essential (oral and written);
- Knowledge of PCs and Windows 10, Active Directory, SCCM
- Customer focused, ability to listen, problem solving, autonomy, interpersonal communication skills, patience.

Additional Information

UAP is a diverse community that promotes inclusion and respect. The sum of our individual differences, experiences, knowledge, self-expression, unique capabilities, and talents, represents the richness of our culture. During the selection process, let us know if you need any accommodations. This information will be kept entirely confidential and will only be used to ensure you have a fair and pleasant experience with us

We will contact you as soon as possible if we think we have the hat for you

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