Collection Agent

2 weeks ago

Edmonton, Canada Pyxis Customer Solutions Ltd. Full time

**Job Overview**
Pyxis Customer Solutions is a Canadian-based receivables management organization committed to helping individuals with credit challenges through education and support. We pride ourselves on being a forward-thinking employer that offers a supportive, caring, and positive environment for all employees.

**Working as a Collection Agent, you will**:

- Manage outbound and inbound calls to collect overdue accounts from consumers professionally and empathetically.
- Engage with consumers to understand their financial situation and negotiate payment plans that work for both parties.
- Maintain accurate and detailed records of all customer interactions in our CRM system.
- Use effective communication and negotiation skills to resolve account delinquencies while preserving consumer relationships.
- Demonstrate empathy, patience, and problem-solving skills in a non-scripted environment.
- Work efficiently in a fast-paced, high-volume setting while handling multiple client accounts simultaneously.
- Meet and exceed individual and team performance targets related to collections, call quality, and customer satisfaction.
- Adapt to a dynamic environment with evolving policies and procedures.

**Working as a Collection Agent, you should have**:

- Previous experience in collections, accounts receivable, or a customer service role.
- Strong verbal and written communication skills with a focus on persuasion and negotiation.
- Ability to remain calm and professional when handling difficult or escalated conversations.
- Proficiency in English is required; bilingualism is an asset but not necessary.
- A strong work ethic, a passion for helping customers, and a commitment to ongoing learning.
- Familiarity with call center software is an asset, but not required and multitasking across multiple systems.

**What We Provide**:

- Competitive hourly wage based on experience, plus monthly performance bonuses for achieving targets.
- Employer-contributed benefits package, including dental care, disability insurance, life insurance, and extended health care.
- Employer RRSP matching program to help you save for your future.
- A respectful and inclusive workplace that values diversity and equal opportunity.
- A satisfactory criminal record check will be required as a condition of employment, processed within 90 days of the start date.

**Job Types**: Full-time, Permanent
**Salary**: $18.00 - $20.00 per hour
**Supplemental pay types**: Performance Bonuses

**Schedule**:

- 8-hour shifts
- Monday to Friday, with flexibility for evening and weekend shifts

**Benefits**:

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- RRSP match

**Application questions**:

- This is a full-time position only; no part-time opportunities are available.
- Standard work hours: 8:00 am - 4:30 pm Monday, Wednesday to Friday; 10:30 am - 7:00 pm Tuesday. No other work hour options are available. Please confirm your understanding of this.
- Location: Downtown Edmonton, with public transportation access and paid employee parking available.

**Work Location**: In person
**Expected hours**: 40 per week

Additional pay:

- Bonus pay

**Benefits**:

- Casual dress
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- RRSP match

Flexible language requirement:

- French not required

Work Location: In person

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