Collections Agent

3 days ago

Edmonton, Canada The Brick Full time

Is this job for you?: Do you believe in putting the customer first? Do you have outstanding organizational skills? **WELCOME HOME** As a Collections Agent, you will work as a collector of client (Commercial / Individual) delinquencies for an assigned portfolio of The Brick Group products, in order to minimize the company’s exposure to loss. In this role, you will focus on providing a positive experience to our clients while reaching a mutually agreed upon payment plan for payment of their debt. As you are working on taking care of our valued clients (Commercial / Individual), our management team will be assisting you in developing your career and helping you grow within The Brick Group Family. **Responsibilities**: - Communicate directly with our clients (Commercial & Individual), sales representatives, store representatives include their respected levels of management. - Leverage your strong and professional communication skills to ensure a balance between quality customer care and effective collections techniques. - Prioritize your workload and calls while maintaining a professional and personable approach. - Make cold calls to collect payment and follow-up on calls. - Build good relationships with client (Commercial) accounts payable representatives. - Review existing clients (Commercial & Individual) collect on all past due delinquencies. - Take responsibility for assigned accounts (delinquency portfolio. - Be able to carry out our company's internal policies & procedures. - Resolve past due account disputes, identify problems and follow up on payments with clients. - Reconcile past due accounts and general maintenance of Client accounts. - Prepare documents for collection agencies and bad debts / Write-offs. - Compose various reports. - All other related tasks. Qualifications: - Strong organizational skills, the ability to focus on individual KPI (Key performance indicators) goals set by the management team. - Motivated and Energized personality. - Demonstrated ability to problem-solve through active listening combined with a commitment to delivering a superior client experience. - Positive attitude, approachable, willing to be part of a team. - Exceptional interpersonal, communication and telephone skills (Strong English skills). - Ability to work 8.5-hour shifts Monday through Friday between 8:30 am - 5:00 pm - Previous collections and/or call-centre experience is an asset. - Bilingual in French is an asset. Why The Brick?: - Flexible “employer-paid” benefits including Health, Dental and Paramedical Services for you and your family - Competitive pay - Paid training - Career progression program - Access to free personal development training - Employee discounts & Personal "Paid" days off - Recognition, incentives, prizes and giveaways - Be a part of Canada’s largest home furnishings retailer - We welcome all abilities to apply. We thank all those who apply; however, only those applicants chosen for an interview will be contacted.

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