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Assistant Service Advisor
3 weeks ago
Humberview Trucks is currently looking for a **Assistant Service Advisor** to join their team in Etobicoke.
Our **Service Advisors** are one of the first points of contact with customers who bring their vehicles in for service.
They are responsible for advising customers on the necessary services required to their vehicle, as well as on routine maintenance.
The **Assistant Service** **Advisor** will also advise customers on other available services, book appointments, and build lasting relationships.
The **Assistant Service Advisor** is a great role to improve and perfect your customer service skills while having the opportunity to gain strong product knowledge and sales techniques.
Humberview Trucks is a proud member of _The Humberview Group_ - one of Ontario's leading automotive dealer groups and an award-winning Employer of Choice. As automotive specialists, we represent 5000 vehicles. 20 Stores. 18 Brands. And 1 Promise: _Serving you better, each and everyday._
**Hours**: Monday to Friday, 8:30am - 5:00pm.
**Salary**: $40k/year
**Job Duties**:
- Greeting customers when they arrive to the dealer outside, performing a vehicle walk around.
- Assisting Service Advisors writing repair orders.
- Help manage vehicle repair estimate times and shop loading.
- Advise customers on the care of their cars and the value of maintaining their vehicles.
- Answer incoming calls, and book service appointments.
- Dealing with customer’s inquiries and concerns.
- Follow up with the progress of each repair order during the day.
- Handle telephone inquiries regarding work in process and appointments.
- Additional duties as assigned.
**What We Look For**:
- A great attitude
- Excellent customer service skills.
- Previous experience in an automotive service environment/dealership is preferred - but not required.
- Strong technical/mechanical knowledge is an asset.
- Understanding of CDK would be considered an asset.
- A valid G driver’s license and clean drivers’ abstract.
- Strong organizational skills.
- Strong attention to detail.
- Friendly and a trustworthy individual.
- A desire to achieve the very best in customer service and teamwork.
- Excellent listening skills.
- Problem solver.
**Why Join HG**:
- A solid foundation of customers from over 60 years of business.
- An incredible opportunity for advancement within the organization.
- Competitive compensation plan with health and dental insurance.
- Great perks & benefits and amazing friends & family program for car discounts.
- Employee pricing on vehicles, services, and accessories.
- A leadership team that trains and mentors its staff to ensure success for new team members.
- Hosted social events throughout the years, such as lunches & BBQs.
- No Sunday or holiday work, more time for your family.
- A fun place to work
At The Humberview Group, finding great people who are enthusiastic and driven is most important. At HG, we can provide you with the skills and knowledge you need to be successful. Our team leaders take great pride in mentoring which ensures we are investing in great people for the long term. Having a great corporate culture with team members who share our values is what makes us stand out.
Whether you’re new to the automotive industry or you’re looking for more growth opportunities, we would love to meet you