Service Advisor

5 days ago

Etobicoke, Canada Woodbine Toyota Full time

Woodbine Toyota is looking for a
**Service Advisor**

Woodbine Toyota has an immediate requirement for an experienced **Service Advisor** to join our successful dealership in Etobicoke, ON. In this key role, you will be responsible for promptly greeting customers in a friendly and professional manner and determining their service or repair needs, recommending maintenance, diagnostic and repair services to satisfy these needs, and guiding the customer through the entire process to ensure a high level of customer satisfaction.

**Job Duties**:

- Opening work orders and describing clearly and accurately the specific customer problems and needs
- Recommending and explaining the nature of the required automotive maintenance and repairs to the customer
- Securing agreement from customer before repairs, outlining cost estimate and approximate time when vehicle's work will be completed
- Communicating frequently and effectively with Service Technicians to obtain information on needed vehicle repairs
- Keeping customers informed of the repair progress and communicating the need for additional work when needed
- Explaining warranty policies and factory-recommended maintenance schedules to customers
- Staying up to date on technical and performance information on all vehicles serviced by the dealership
- Encouraging vehicle service and maintenance by advising customers on the care of their cars and the value of maintaining their vehicles.
- Handling customer inquiries and complaints in a timely and effective manner
- Minimum 1 year related customer service experience
- Post-Secondary diploma or equivalent related experience
- Previous working experience as a Service Advisor or Appointment Coordinator in an automotive dealership would be an asset
- Basic mechanical and automotive product knowledge
- Ability to communicate technical information in a manner that customers understand
- Excellent computer skills. Knowledge of related in-house dealership computer systems is an asset
- Highly effective listening, communication and customer service skills
- Thrives in a fast paced environment, working well under pressure
- Excellent organization and multi-tasking abilities. Detail oriented
- Team player but also able to work independently
- G class driver’s license with a clean driver’s abstract report

**Why Work for Woodbine Toyota**:
Come join us and take advantage of the exciting opportunities that our growing business has to offer. With a focus on career development, we offer ample chances for upward movement. Not only will you enjoy a fun working environment, but you'll also have the support of a management team that encourages your success. We value our employees and show our appreciation by offering competitive compensation, company events, and employee benefits upon completing your probation period. It's more than just a job... Join the Woodbine team, and start a rewarding **_career journey_**_ _**with us
- Go to our website to see more about our company and the many reasons why you will want to work for us_
- We thank all applicants in advance, but only those selected for an interview will be contacted. Thank you for your interest_

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