Customer Success Specialist, Onboarding

2 weeks ago

Toronto, Canada People Corporation Full time

We are seeking a **Customer Success Specialist, Onboarding** to join our Collage team, offering flexibility in location. Our Customer Success Specialist, Onboarding plays a crucial role in the client journey. Your deep knowledge of the Collage platform paired with your thoughtful needs analysis shapes the client experience from the day they say YES to Collage **The Customer Success Specialist, Onboarding will**: - Build individualized project plans for each client by assessing needs and goals. - Provide in-depth training on Collage platform tools and features via video and phone. - Work to ensure maximum activation of new Collage clients. - Connect across the organization to resolve questions and issues, providing a great customer experience. - Provide excellent customer service along with HR technology support and guidance. **T**o be successful**as a**Customer Success Specialist, Onboarding**with Collage, you will need**: - 2+ years of SaaS implementation and/or customer service experience. - Completion of a Bachelors degree or equivalent professional experience. - High energy and a strong desire to achieve top results with a charismatic, positive, "can do" attitude both virtually and in person. - A curiosity for and love of technology, and the ability to pick up and teach new tools quickly. - High degree of ownership and commitment, taking pride in a job well done. - Excellent written and verbal communication skills. - Excellent organizational skills with strong attention to detail and high level of accuracy. - Sound knowledge of the Microsoft Office Suite and strong Microsoft Excel skills. **- Full fluency in French and English. - Professional customer service experience in a B2B software environment. **What's in it for you**: - Learn by working alongside our experts - Extended health care and dental benefits - A retirement savings plan with company contributions - A suite of Health & Wellness offerings - Mental Health programs and support for you and your family - Assistance for the completion of industry designations - Competitive compensation At People Corporation we are committed to helping businesses succeed. We are a national provider of benefits, retirement, wealth, wellness, and human resource solutions. Our experts and solutions serve over 20,000 clients representing nearly 3 million Canadians. We offer customized solutions designed to fit the unique needs of businesses and their employees, members and stakeholders.

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