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Resident Manager

2 weeks ago

Brampton, Canada Boardwalk Full time

Customer Care
Brampton, Ontario

Job Responsibilities:

- Ensure the health, comfort and safety of our Customers
- Must live on-site
- Applicant must love people, be versatile, hands-on with cleaning and maintenance tasks and take ownership of the site.
- Duties include scheduled office hours and on-call duties (excluding scheduled days off)
- Successful applicants must have a flexible schedule and be available to respond to all on-call needs outside of regular business hours
- On-call requirements include but are not limited to: answering calls, showing suites, responding to emergencies, attending to after-hours complaints such as noise complaints, cleaning duties, maintaining building quality standards, etc.
- Ensure daily communication with all site Associates
- Collect rent and follow up on defaults
- Ensure vacancy (minimized) and budget (meet or exceed on net operating income) are all realized for each site by effective resident service to potential and existing customers
- Inspections of vacant and upcoming suites
- Lease and show suites
- Ensure all rental enquires are answered within the guidelines provided
- Annual suite inspections
- Prepare and deliver bank deposits
- Administrative duties including processing paperwork for site and other Associates
- Ensure contractors arrive as per scheduled timelines and complete their work as preconditions of the contract
- Ensure proper and accurate inventory management
- Snow removal as required
- Cleaning as required
- Touch-up painting as required
- Complete all required administration for the position on a tablet
- Complete other tasks assigned by the Leader

Experience and Educational Requirements:

- 2 years Customer Service Experience preferred
- Post-Secondary Education in related field

Technical Requirements:

- Computer experience is required with web-based programs preferred
- Ability to learn and adapt quickly to changing systems and new technology
- Familiarity with computer tablets is an asset

Non-Technical Requirements:

- Strong commitment to providing excellent customer service
- Dedicated to building better communities for all our Customers and surrounding communities
- Ability to take responsibility for all actions and decisions and to follow through until a resolution is obtained
- Excellent listening and telephone etiquette skills
- Exceptional problem-solving and decision-making capabilities
- Strong planning and organizational skills coupled with ability to multi-task and prioritize
- Excellent time-management skills
- Ability to handle sensitive and confidential matters
- Ability to remain calm and in control of a situation while still maintaining patience, empathy and understanding
- Ability to work independently (self-managed) and with other Associates in a team environment
- Ability to learn quickly, adapt to change and be flexible in nature
- Displays a high level of initiative and commitment to success (striving toward Boardwalk’s mission statement)
- Demonstrates a growth mindset, a positive attitude, enthusiasm and assertiveness
- Ability to spend up to eight hours walking, standing, climbing stairs, lifting
- Ability to maneuver or lift up to 10kg with the proper equipment

Human Resources
4074 Breck Avenue, Brampton, Ontario, N6L 1B5