Booking Co-ordinator

**Welcome to Collingwood Dentistry**

Collingwood Dentistry offers a state-of-the-art facility offering Family and Cosmetic dentistry in Simcoe County; we are diverse, innovative, and passionate about our patients' care. We pride ourselves on providing quality dental care with our up to date technology and we ensure that our patients have a very positive memorable experience. With various rewarding and challenging opportunities, you will be working alongside a talented, driven, and dedicated team that works like a family. Join our team today

We are searching for a Booking Coordinator to join our family. Suppose you are professional, goal-orientated, driven by challenges, highly motivated, with a strong emphasis on exceptional customer service, and looking for a position in a challenging and inspiring workplace. In that case, we may be a great fit

**WHAT WE OFFER**
- Full-Time Permanent Position
- 35-40 hours per week
- $20 per hour (based on experience)
- Benefits
- Three weeks of holiday per year
- Fun, Friendly Environment

**POSITION MANDATE**

The Booking Coordinator is responsible for managing the dental schedules for the Dentist and Hygienists. To ensure all schedules are maximized while maintaining a high level of professionalism and a personal image that upholds the dental office standards of integrity, quality and provides excellent customer service.

**DUTIES AND RESPONSIBILITIES**
- Answer incoming calls and schedule appointments for patients
- Confirm existing scheduled appointments
- Follow up on leads produced by the marketing department of customers who have demonstrated an interest in our dental services
- Educate and book new dental programs/packages and services to current and prospective patients
- Proactively reach out to patients to schedule recare and hygiene appointments; always ensuring the practice's schedule is optimized to meet daily and weekly practice goals
- Continually monitor the schedule to plan an optimal day for the dental team
- Directly contributing to the success and profitability of the office through appointment scheduling and outstanding patient service
- Ensure Booking Spreadsheets are maintained accurately
- Accurately enter new and established patient information into dental software; ensuring notes from all patient communication is entered live
- Act as back-up for the Front Desk Receptionist; welcome patients in the dental office and assist patients in a warm and welcoming manner, following all company safety and health policies
- Other duties, as required

**EDUCATION/EXPERIENCE/SKILLS**
- Experienced in sales with validated sales success
- Goal-oriented, driven by challenges and results
- Strong communication skills, verbal and written; employee must be able to write clear and concise communication
- Exceptional telephone skills with a high degree of customer service
- Self-starter with a high degree of professional judgment and an intrinsic desire to continually learn and grow
- Knowledge of dental procedures is an asset
- Experience in Maxident dental software is an asset
- Computer skills, with knowledge of excel or google sheets
- Dedicated team player
- Able to multi-task, be self-motivated, and able to work independently but work well with others
- Highly organized
- Ability to maintain a high level of accuracy and attention to detail while working quickly and efficiently
- Ability to maintain a high level of confidentiality
- Hard-working and dependable

Collingwood Dentistry is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against based on race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, or any other consideration prohibited by law.

All applicants will be treated with absolute confidentiality.

**Salary**: $20.00 per hour

**Benefits**:

- Dental care
- Extended health care
- Vision care

Schedule:

- Monday to Friday
- No weekends

Ability to commute/relocate:

- Collingwood, ON: reliably commute or plan to relocate before starting work (preferred)

**Experience**:

- Office Scheduling: 2 years (preferred)

**Language**:

- English (required)