Customer Service Specialist

1 day ago

Vancouver, Canada Silk & Snow Inc. Full time

Silk & Snow is a Toronto-based, digitally native retailer of responsibly made sleep essentials. You will have the opportunity to join a fast-growing start-up company and work on a team with full in-house marketing, product design, and supply chain capabilities.

The title of **Customer Experience Specialist** is perfect for you if you enjoy working with customers and possess exceptional customer service and organization skills. You also love to dive deep into a new product to learn it inside and out and are highly adaptable, dynamic, and eager to take on the different challenges and tasks that come with working for a mid-sized company.

**Responsibilities**:

- Assist customers by answering customer questions and providing information about Silk & Snow products. You will be responsible for taking them from the point of discovery to closing the sale.
- Help respond to post-sale customer inquiries, follow up on customer questions related to orders or deliveries, and successfully solve problems through proactive follow-up on issues and effective de-escalation strategies.
- Maintain an open line of communication with the Customer Experience team ensuring that all key issues are addressed in a timely fashion
- Liaise and follow up with our courier and warehouse partners daily to track orders and ensure the delivery of orders is as smooth as possible for our customers
- Communicate and manage relationships with various suppliers and vendors

About You:

- You are coachable, flexible, and self-motivated.
- Must be available on a full-time basis or an as-needed basis, with an understanding of potential shifts until 8 pm
- You are willing to be adaptive and reorient priorities as new information is presented or developments occur.
- You are highly focused on providing exceptional service to our customers.
- You are detail-oriented, meticulous, and analytical.
- You possess a positive attitude, enjoy solving problems, and are eager to take on new and challenging tasks.
- You are a team player who thrives in a collaborative environment but you also possess critical thinking to allow you to make decisions on your own when required to do so.
- You are skilled at working with all types of customer personalities, understanding customer needs
- You are meticulous and enjoy always keeping a space organized and clean

Required:

- Highly effective communication skills both written and spoken (ability to communicate in English is mandatory)
- Experience in customer service roles or retail sales
- Self-starter that needs little to no supervision
- Excellent interpersonal skills: you can make a personal and genuine connection with customers in service of helping them feel confident about their purchase.
- **Must be available to work weekends**

Work Location: In person

  • Customer Service Specialist

    2 weeks ago

    Vancouver, Canada Home Trust Full time

    Come join **Home Trust Company** as a **Customer Service Specialist** in our Contact Centre! Home Trust Company has developed a track record of success as Canada’s leading alternative lender, employing nearly 800 people in our Toronto headquarters and branches across the country. Building on the demonstrated strength of its core residential mortgage...

  • Customer Service Specialist

    1 week ago

    Vancouver, Canada Paper Label Full time

    **PAPER LABEL** Apparel Ltd. is a fast-growing apparel company located in East Vancouver (Clark and Venables). We are looking for a **Customer Service Specialist** to support our company growth. This position is 5 days a week (9:00am-5:00pm). **WHAT** **YOU** **DO...** Our **CUSTOMER SERVICE SPECIALIST** is passionate about creating and executing a...

  • Customer Service Specialist

    3 days ago

    Vancouver, Canada Lifetouch Full time

    **Description** At Lifetouch (part of the Shutterfly family of brands), we believe there is extraordinary power in the self-expression. Built on the tradition of "Picture Day", Lifetouch has captured the unique personalities of children and families for more than 85 years. Be part of our amazing team in a key role as an _Account Specialist!_ As an Account...

  • Customer Service Specialist

    2 weeks ago

    Vancouver, Canada Easy Intimates Ltd. (Understance) Full time

    We are a lingerie retailer based in Vancouver. We are looking for a Customer Service Specialist to join our team. IG: understance_ **Requirements**: - 1+ years of customer service experience preferred, ideally in the apparel industry - Familiarity with Shopify is a plus - Good communication and listening skills - Ability to multi-task, prioritize, and...

  • Customer Service Specialist

    1 week ago

    Vancouver, Canada Protec Dental Full time

    The Customer Service Specialist will report to the Customer Service Team Lead & Supervisor. **Responsibilities and Duties** - You will be answering 60-90 calls per day in a call centre environment. - Promptly and accurately schedule pickups and update detailed information on cases and accounts by entering accurate call notes in the internal system CPM. -...

  • Customer Service Specialist

    1 day ago

    Vancouver, Canada Evorden Full time

    We are looking to hire a Customer Service Specialist, who is personable, professional, diligent, and passionate about customer service and fine jewellery—and helping our clients bring their vision to life. **Requirements**: - High school diploma or higher - Proficiency in the English language, both spoken and written - Strong customer service,...

  • Customer Service Specialist

    2 weeks ago

    Vancouver, Canada NewAge Products Inc Full time

    Headquartered in North York, ON, with employees in Canada, the US, China and India, NewAge is an industry-leading manufacturer and distributor of premium home improvement solutions. Our products are sold through major online retailers such as Lowes, The Home Depot, Costco, Amazon, and Wayfair as well as our own e-commerce site. But what makes us unique is...

  • Customer Service Sales Specialist

    2 weeks ago

    vancouver, Canada Distinct Vancouver Full time

    About Distinct VancouverAt Distinct Vancouver, we partner with leading brands to deliver impactful, in-person retail campaigns that combine exceptional customer service with proven sales strategies. Our mission is to connect customers with products and services they’ll love, while creating memorable experiences that build trust and brand loyalty.We are...

  • Customer Service Sales Specialist

    4 days ago

    Vancouver, Canada Distinct Vancouver Full time

    About Distinct VancouverAt Distinct Vancouver, we partner with leading brands to deliver impactful, in-person retail campaigns that combine exceptional customer service with proven sales strategies. Our mission is to connect customers with products and services they’ll love, while creating memorable experiences that build trust and brand loyalty.We are...

  • Customer Service Associate Specialist

    5 days ago

    Vancouver, Canada RXO Full time

    **Solutions driven success.** RXO brings together massive capacity, cutting-edge technology and industry-leading expertise to keep shippers and carriers ahead of the marketplace. At RXO, we’re looking for innovative and collaborative employees who are committed to solving our customers’ challenges. We know we can do big things when we work together - so...