Customer Service Specialist

5 days ago


Vancouver, Canada Protec Dental Full time

The Customer Service Specialist will report to the Customer Service Team Lead & Supervisor.

**Responsibilities and Duties**
- You will be answering 60-90 calls per day in a call centre environment.
- Promptly and accurately schedule pickups and update detailed information on cases and accounts by entering accurate call notes in the internal system CPM.
- Have good product knowledge and be willing to expand dental knowledge constantly.
- Communicate with customers, colleagues and managers in a professional manner.
- Identify customer needs and assist customers in navigating the company website and portal.
- Make outbound calls on cases that need assistance.
- Gather customer service feedback and share with Customer Service Team Lead/Supervisor.
- Seek advice and input from the Customer Service Team Lead.
- Scheduling patients for Custom Shade appointments.

**Qualifications**
- 2 years of customer service in a call centre environment
- Exceptional communication and interpersonal skills.
- Experience in a customer service role.
- Strong computer skills, Including Microsoft 365.
- Strong organizational and excellent time management skills.
- Aptitude for working both collaboratively and independently.
- Ability to work quickly and accurately with strong attention to detail.
- Willingness to learn and grasp new technology and Dental knowledge.
- High School Diploma.

**The Perks**
- Extended health care including medical, dental and vision.
- RRSP Matching Program.
- Transit friendly and lots of great eats in the neighborhood.
- A great team.
- A chance to join one of the most progressive labs in Canada.

**Job Type**
- Full-time Monday to Friday from 8:00am-5:00pm

Pay: $23.19 per hour

**Benefits**:

- Dental care
- Extended health care
- RRSP match
- Vision care

Schedule:

- Monday to Friday

**Experience**:

- Customer service: 2 years (preferred)

Work Location: In person



  • Vancouver, Canada Paper Label Full time

    **PAPER LABEL** Apparel Ltd. is a fast-growing apparel company located in East Vancouver (Clark and Venables). We are looking for a **Customer Service Specialist** to support our company growth. This position is 5 days a week (9:00am-5:00pm). **WHAT** **YOU** **DO...** Our **CUSTOMER SERVICE SPECIALIST** is passionate about creating and executing a...


  • Vancouver, Canada Easy Intimates Ltd. (Understance) Full time

    We are a lingerie retailer based in Vancouver. We are looking for a Customer Service Specialist to join our team. IG: understance_ **Requirements**: - 1+ years of customer service experience preferred, ideally in the apparel industry - Familiarity with Shopify is a plus - Good communication and listening skills - Ability to multi-task, prioritize, and...


  • Vancouver, Canada FYidoctors Full time

    **Why You Should Join Us**: We at FYidoctors put our patient's well-being first and feel honoured that people across Canada and the USA trust us with something so valuable. We put health front and centre, and our doctor-led approach has helped us rapidly grow in 12 years from 30 locations to over 350. We could not have gotten to where we are without our...


  • Vancouver, British Columbia, Canada Flashfood Full time $60,000 - $90,000 per year

    Job title: Customer Service SpecialistLocation: Vancouver, BCWho we are:Flashfood is a marketplace app that connects grocery retailers with shoppers. Grocers post items nearing their best-before dates, like fresh produce, meat, and bakery goods, at discounted prices, helping them recover costs and attract new shoppers. Shoppers get great deals on quality...


  • Vancouver, British Columbia, Canada Flashfood Full time $60,000 - $90,000 per year

    Job title: Customer Service SpecialistLocation: Vancouver, BCWho we are:Flashfood is a marketplace app that connects grocery retailers with shoppers. Grocers post items nearing their best-before dates, like fresh produce, meat, and bakery goods, at discounted prices, helping them recover costs and attract new shoppers. Shoppers get great deals on quality...


  • Vancouver, Canada Home Trust Full time

    Come join **Home Trust Company**as an **Oaken Customer Service Specialist**in our Customer Experience team! Home Trust Company has developed a track record of success as Canada’s leading alternative lender, employing nearly 800 people in our Toronto headquarters and branches across the country. Building on the demonstrated strength of its core residential...


  • Vancouver, Canada NewAge Products Inc Full time

    Headquartered in North York, ON, with employees in Canada, the US, China and India, NewAge is an industry-leading manufacturer and distributor of premium home improvement solutions. Our products are sold through major online retailers such as Lowes, The Home Depot, Costco, Amazon, and Wayfair as well as our own e-commerce site. But what makes us unique is...


  • Vancouver, BC, Canada Flashfood Full time

    Job title: Customer Service Specialist Location: Vancouver, BC Who we are: Flashfood is a marketplace app that connects grocery retailers with shoppers. Grocers post items nearing their best-before dates, like fresh produce, meat, and bakery goods, at discounted prices, helping them recover costs and attract new shoppers. Shoppers get great deals on quality...


  • North Vancouver, BC VG L, Canada FirstMate Pet Foods Full time $38,000 - $42,500 per year

    POSITION: Customer Service Specialist & Sales SupportREPORTS TO: Project CoordinatorThis is an in-office position. The ideal candidate would live in North Vancouver. Currently located in Deep Cove, our office will move in the Spring closer to the Lions Gate Bridge.Position Summary:We are seeking a dedicated and organized individual who is passionate about...


  • Vancouver, Canada Air Canada Full time

    **Description** **Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.** The Customer Service Training team is looking for dynamic, proactive, and motivated instructors who...