Customer Service Associate Specialist

6 days ago


Vancouver, Canada RXO Full time

**Solutions driven success.**

RXO brings together massive capacity, cutting-edge technology and industry-leading expertise to keep shippers and carriers ahead of the marketplace. At RXO, we’re looking for innovative and collaborative employees who are committed to solving our customers’ challenges. We know we can do big things when we work together - so join us on our mission to disrupt the industry.

As the Associate Specialist, Customer Service, you’ll ensure that we deliver on our promise of outstanding service. You’ll work with customers, business partners and drivers to make sure we are meeting our commitments and delighting our customers at every step of the experience. As a part of the RXO team, you’ll have a starring role in helping us continue to provide daily freight solutions for our global customers.

**Pay, benefits and more.**

We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), pension, life insurance, disability and the opportunity to participate in a company incentive plan.

**What you’ll do on a typical day**:

- Handle customer complaints in a calm, professional manner
- Diagnose, assess, and resolve problems or issues
- Monitor progress of delivery routes
- Process changes or cancellations to delivery orders***

**What you need to succeed at RXO**:
At a minimum, you’ll need:

- High school diploma or equivalent

It’d be great if you also have:

- 1 year of experience in a customer service role
- Experience in a call center environment
- Strong customer service skills, including satisfactory resolution of issues
- The ability to thrive under pressure while delivering solutions that exceed customer expectations
- Exceptional multitasking and organizational skills
- Your name
- Job title with location (city/province) and requisition ID
- A clear description of the disability accommodation that you are seeking



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