Insurance and Claims Manager

**Insurance and Claims Manager**

Do you aim high? Are you genuinely helpful? Are you looking for a place where you can make a difference, receive ongoing support and training, and build a rewarding, long-lasting career? Then you may be a good fit for FS Insurance Brokers (FSIB). We’re all about our associates, and as we continue to grow, we’re looking for even more quality people who share our dedication to doing what’s right, improving residents’ quality of life, building great relationships and truly making a difference for their clients, their colleagues and themselves. Is that you? If so, we think you should get to know us.

**Responsibilities**:
Reporting to the VP of Insurance, the Insurance and Claims Manager is a dynamic individual who will have a lasting impact on our clients by providing excellent customer service and actively enhancing insurance knowledge and community resiliency for those living in our managed buildings.

The Managerwill be largely responsible for the oversight and placement of strata insurance to ensure the appropriate insurance coverage is in place at all times. Additionally, this individual will also assume a lead role communicating and liaising with various parties affected by large property losses, which will reduce the additional work placed on the property manager. The Insurance and Claims Manager is passionate about providing education and will be a resource for council members, homeowners, tenants, and other stakeholders. The Insurance and Claims Manager will be central in outlining and communicating the steps following a loss and expediate the process for recovery, including defining the duties and responsibilities of each stakeholder involved. It is the Insurance and Claims Manager’s responsibility to minimize risk for both FirstService Residential (North America’s foremost property management firm) and its managed clients through these job functions.

Overall, the Insurance and Claims Manager will provide guidance on the most challenging and complex situations in ways that drive client satisfaction, transform “detractors” into “promoters”, and in turn strengthen the organizational brand. The Insurance and Claims Manager will not only be an exemplary brand ambassador, but a trusted advisor.

**Here are a few ways you will BE the difference**:
**Insurance**
- Review proposals and policies to complete coverage & premium comparisons
- Manage the placement of new business, including buildings transitioning to our management and new buildings off construction
- Ensure insurance placements are compliant with the Strata Property Act and bylaws
- Prompt response to renewal and insurance related queries from Property Managers, Council members and Owners
- Support the renewal process with attendance at Council Meetings and Annual General Meetings as required (often after-hours)

**Claims**
- Investigate and assist with property claims in a timely and respectful manner
- Communicate and educate property managers, council members, homeowners, tenants, and others on the steps of a loss and the process for recovery including their duties and responsibilities
- Work closely with property managers and clients to analyze current claims processes; identify critical operational objectives, links, and gaps; clarify opportunities for continuous improvement and reduction of risk
- Implement long-term standard operating procedures to optimize performance and build community resilience
- Support the claims process with visits on-site, and attendance at Council Meetings, and Annual General Meetings with ownership (often after-hours)
- Document the claims file after speaking/meeting with all involved parties and obtaining appropriate reports (e.g., third party adjustors).
- Maintain and update various databases for the collection, analysis and reporting of loss information to strengthen resilience strategies

The Insurance and Claims Manager will ensure that established service and quality standards are met while striving to continually exceed those standards while complying with all policies, procedures, and regulations.

**Additional Duties & Responsibilities**
- Practice and adhere to FirstService Insurance Brokers Global Service Standards.
- Conduct business at all times with the highest standards of personal, professional and ethical conduct.
- Ensure all safety precautions are followed while performing the work.
- Follow all policies and Standard Operating Procedures as instructed by Management.
- Perform any range of special projects, tasks and other related duties as assigned by Manager
- Displaying Confidentiality, Respect and Loyalty.
- Must show discretion and not participate in conversation of a personal or inflammatory nature

**Education & Experience**
- A minimum of 4 years industry related experience and 2 years’ experience managing a small team.
- Level 2 General Insurance License
- Holds a minimum of an associate’s degree or diploma, preferably in a r