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Bilingual Program Manager

3 weeks ago

SaintLaurent, Canada Compile Full time

Job ID JR0123821

Category Client Relationship, Customer Service & Relations

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

Job Summary

The Program Manager, Patient Support Programs is the lead in managing clients and internal stakeholders, ensuring programs are conducted professionally, on schedule, and on budget in accordance with established specifications.

Working with the Clients, the Program Manager will establish best business process for the program by planning, implementing, controlling and evaluating operational and business performance.

If you are looking for a challenge to grow your skills, this is what you have been waiting for.

Specific Responsibilities
- Responsible for overseeing the program financials and operations, including managing, engaging and coaching direct and indirect reports
- Helps identify opportunities for improving operational effectiveness with an emphasis on total customer service and cost control
- Ensures client satisfaction in overall delivery of program requirements by working cross collaboratively with ancillary business units
- Subject matter expert on business processes, workflow, productivity, quality and program structure
- Ensures high level of customer responsiveness with proactivity in addressing and solving issues
- Participates in strategic customer meetings and other business review meetings to ensure understanding of customers’ short and long term strategies
- Continuous monitoring of the KPIs/SLAs and AR to ensure that programs service levels are maintained
- Develop customer management objectives and represent customer needs in collaboration with internal stakeholders
- Prepares monthly revenue forms, customer billings and financial management reports
- Prepares and maintains electronic program binders and ensures that program documentation is up to date.
- Identifies business development or expanded service opportunities within existing client base, and works with the Business Development staff to develop proposals; participate in presentations, sales and marketing efforts, trade shows and other networking activities as required
- Responsible for building a team environment and provide coaching and documented performance management
- Lead strategies for employee engagement, wellness and increased productivity
- Ensures all training both corporate and program/project specific are up to date and complying with QMS requirements
- Assist the Quality management team with audit activities as needed
- Participates in implementation and support of quality initiatives as it relates to the program
- Other duties as required

Minimum Qualifications
- Post Secondary education, Undergraduate in business or healthcare
- Minimum of 5+ years of experience in program or case management
- Minimum of 5 years working in the healthcare industry
- Minimum 1-2 years in a management role
- Bilingualism in English and French required

Key Competencies
- Previous client management experience will be considered an asset
- Proven leadership and ability to motivate, influence and coach others.
- Effective negotiation skills
- Ability to communicate effectively (both oral and written) with internal and external customers and stakeholders
- Excellent interpersonal skills
- Data and analytics management
- P & L management
- Key Account Management
- Exposure to Business development
- Delegation (program dependent)
- Change Management
- Effective prioritization
- Forecasting
- Negotiating (persuasion and influence)

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please

**Our Base Pay Range for this position**

$78,600 - $131,000
McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees and is committed to a diverse and inclusive environment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran statu