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Client Engagement Associate

2 weeks ago

Oakville, Canada Javelin Technologies Inc. Full time

**DUTIES AND RESPONSIBILITIES**:

- Identifying and activating new users of SolidProfessor
- Review & prioritize list of accounts with no logins in previous 30 days.
- Engage with client’s organization, Follow up with requests or inquiries from clients
- Proactively escalate at-risk clients
- Collaborate with cross-functional teams (including Sales and Subscriptions) to support the success of our clients
- Log all communication in CRM, maintain client files in NetSuite and update information.
- Any other assigned tasks or projects as needed