Client Engagement Associate

4 days ago


Oakville, Canada TriMech Full time

**DUTIES AND RESPONSIBILITIES**
- Identifying and activating new users of SolidProfessor
- Review & prioritize list of accounts with no logins in previous 30 days
- Engage with client’s organization, Follow up with requests or inquiries from clients
- Proactively escalate at-risk clients
- Collaborate with cross-functional teams (including Sales and Subscriptions) to support the success of our clients
- Log all communication in CRM, maintain client files in NetSuite and update information.
- Any other assigned tasks or projects as needed

**REQUIREMENTS**
- 1+ year in a client success or account management role within a SaaS organization
- Strong communication and interpersonal skills
- CRM Experience is required, ideally Salesforce
- Proficient with Microsoft Office Suite
- Thrives in a fast-paced environment with ability to prioritize and multi-task
- Highly organized with high attention to detail
- Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Job Duties may change at any time with or without notice._



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