Call Intern

**Department: Career Pathways Program, Human Resources**

** Rate of Pay: $18.03 per hour**

** Duration: March-May 2026, 12 weeks (Non-permanent)**

** Hours of Work: up to 35 hours per week**(**_including evenings, weekends and holidays as dictated by the program_**)**

** Number of Positions Open: 4**

Looking for an internship with a dynamic organization that is committed to protecting wildlife? We are interested in dedicated individuals who are positive, enthusiastic, and passionate about connecting people, animals, conservation science and traditional knowledge to fight extinction. Your Toronto Zoo makes animal well-being a priority in all operations and shows respect for all wildlife.

** Position Purpose**: The Climate Action Learning and Leadership (CALL) Program supports individuals from equity-deserving groups by creating career pathways in the fields of conservation and environmental science. Interns will join a peer cohort and gain practical experience, across varied Zoo departments, such as Wildlife Care, Welfare Science, Nutrition Science, Horticulture, Learning & Engagement, Guest and Retail Relations/Operations, Strategic Communications, and more. The interns will rotate through the different departments spending time with the ones based on their interests as well as the capacity of the areas. They will have the opportunity to job shadow, contribute to projects, and build professional skills in communication, public speaking, program planning, organization, and leadership. This internship helps interns deepen their awareness of local and global wildlife, contribute to conservation research, and gain hands-on experience in Wildlife Care practices and organizational strategies that support conservation and address climate change. This position will assist and provide support in implementing our Zoo’s current Strategic Plan.

**Core Role Responsibilities**:

- Work in various areas of the Zoo to gain valuable work experience, knowledge and build transferrable skills. Some experiences may involve lifting and bending.
- Develop leadership skills through engaging others (guests, members, community, online followers) about conservation.
- With support from the CALL team, generate content for social media posts based upon their working experience and participate in social media videos to reach communities to create awareness and engagement.
- With the assistance of the CALL team, design and deliver programs including on/off site events and virtual broadcasts to engage audiences in activities related to conservation.
- Deliver a project focused on climate action/conservation and a written report showcasing the learnings and skills gained during the internship.
- Participate in pre
- and post-survey and program impact assessments.
- Demonstrate excellent customer service in all interactions with Zoo guests, staff, volunteers, and members of the community.
- Engage program participants and Zoo guests in a creative and respectful way.
- Follow appropriate health & safety protocols and Zoo policies, including recognizing and reporting and hazards/concerns, and participate in applicable training.
- Follow all policies and branch instructions.
- Attend appropriate training as required.

**Technical Knowledge and Skills**:

- Must have completed high school, OSSD, or equivalent.
- Previous successful work or volunteer experience preferred.
- Interest in conservation and taking positive action to combat climate change.
- Demonstrated ability to work well independently and in a team environment.
- Ability to share and present information with guests and community in a courteous manner.
- Must be legally eligible to work in Canada.
- Well-developed interpersonal skills, along with strong communications skills.
- Working knowledge of the Ontario Occupational Health & Safety Act and WHMIS legislation an asset.
- Must be knowledgeable in the use of computerized programs and systems as well as an interest in learning social media platforms.
- Must be able to work weekends, shifts and holidays as scheduled.
- Capable of meeting the physical requirements of the position.

**_ The Toronto Zoo _**_values the importance of inclusive recruitment practices and strives to create a workplace that reflects and celebrates the rich diversity of our city. Please let us know if you require specific_**_ accommodations to be in place before you begin the interview process. _**:
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**Your Toronto Zoo makes animal well-being a priority in everything we do, respecting wildlife, caring for our team, guest and community. We are a welcoming place to visit, volunteer, and work, united by a shared commitment to conservation, connection, and reconciliation. We blend science and traditional knowledge to protect species and their habitats, and we invite others to join us as Guardians of Wild, acting together to ensure wildlife and wild spaces thrive.**:
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**This job posting is for existing vacancy within our organization.*