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Spa Front Desk Sales Associate

3 weeks ago

Burlington, Canada Hand & Stone - Burlington Full time

**Benefits**:

- Company parties
- Competitive salary
- Dental insurance
- Employee discounts
- Flexible schedule
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
- Wellness resources

**About the Role**:
As the first and last point of contact for our clients, you play a critical role in shaping the spa experience. Your primary focus will be on **selling memberships** and **upgrading services**, while ensuring seamless, warm, and professional service at every touchpoint. This is a **multifaceted role** requiring emotional intelligence, attention to detail, and a high level of organization.

**Key Responsibilities**:

- Greet and check in clients with warmth and professionalism, always using their name and sharing yours
- Connect with each client you interact with to build rapport and trust and learn how to best be of service to them
- Guide clients through service options, upgrades, and current promotions
- Confidently and consistently **sell spa memberships** and packages, gift cards, and upgrades
- Answer phones, handle bookings, cancellations, and schedule adjustments efficiently to optimize schedule
- Confidently and courteously uphold spa policies in the face of challenges or push back
- Assist clients in high-stress or emotional states with empathy and care
- Manage multiple tasks at once, from answering phones to retail sales
- Maintain a clean, welcoming front desk and lobby area
- Collaborate with all members of the spa team to ensure smooth daily operations
- Outreach to clients who haven't been in recently and sell current promotions
- Follow proper office procedures/file maintenance
- Constantly have an eye out to take initiative to elevate any areas of missed client service opportunities or spa inefficiencies

**What We’re Looking For**:

- A natural salesperson with proven experience in Sales, who **thrives on meeting goals** and connecting with people (Fitness or Wellness industry a plus)
- Strong multitasking skills and unwavering ability to stay calm under pressure
- Attention to detail and unwavering follow-through to ensure clients are always looked after
- Self-motivated, mature and reliable
- Excellent verbal and written communication skills
- A passion for wellness and helping people feel their best
- Tech-savvy and comfortable with booking/scheduling software
- Display a positive, energetic team oriented attitude
- Friendly and approachable Flexible availability, including evenings and weekends

**Why Join Us?**
- Competitive pay structure that includes commissions and incentives on top of hourly wage
- Discounts on products and services
- Flexible Schedule to fit your life; part time and full time hours available
- Group insurance benefits for full time employees
- Professional clean work environment
- Contribute to a place where clients leave feeling better than when they arrived

We are open 7 days a week, weeknights until 10pm, Saturdays until 6pm, and Sundays until 8pm. Being able to work a variety of shifts is important to the role. We offer a commission on membership sales, and product sales, on top of your hourly wage. Part time and full time hours are available.