Residence Life Manager

Staff - Non Union

Job Category

M&P - AAPS

Job Profile

AAPS Salaried - Student Management, Level B

Job Title

Residence Life Manager

Department

Leadership | Residence Life Management | Student Housing and Community Services

Compensation Range

$6,747.50 - $9,701.42 CAD Monthly

The Compensation Range is the span between the minimum and maximum base salary for a position. The midpoint of the range is approximately halfway between the minimum and the maximum and represents an employee that possesses full job knowledge, qualifications and experience for the position. In the normal course, employees will be hired, transferred or promoted between the minimum and midpoint of the salary range for a job.

Posting End Date

September 21, 2025

Note: Applications will be accepted until 11:59 PM on the Posting End Date.

Job End Date

Ongoing

At UBC, we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research, innovation, and learning for all faculty, staff and students. Our commitment to employment equity helps achieve inclusion and fairness, brings rich diversity to UBC as a workplace, and creates the necessary conditions for a rewarding career.

Job Summary
The purpose of the Residence Life Manager position is to plan, implement and evaluate the UBC Student Residential Experience. The RLM is the manager for all Residence Life operations in their assigned on campus area, including aspects of Residence Life operations that intersect with the work of other Student Housing teams.

The RLM directly supervises and provides direction to a team of 20-30 Residence Advisors. In particular, the RLM supports student success by fostering healthy and engaging student communities, managing the response to emergency and crisis situations, and independently investigating reports of disruptions to community standards. The RLM also shares responsibility with peers for managing Residence Life operations that span multiple residence areas.

At all times, the RLM upholds and seeks to achieve the Residence Life mission, vision and values. The RLM role models an efficient, results-oriented, critical-thinking perspective. The RLM exercises tact and discretion, in particular in terms of independently identifying how information should or should not be shared.

The RLM embraces opportunities for self-improvement, responds objectively to criticism and manages ambiguity with patience. The RLM guides students, including staff and volunteers, towards appropriate resources to help them take ownership of their concerns and challenges, as opposed to solving such issues for them. The RLM champions academic and other educationally purposeful initiatives.

WORK ENVIRONMENT

The work is complex and requires managing multiple, sometimes simultaneous deadlines. The RLM must balance a range of tasks and responsibilities, many of which are very different in nature or function. Some objectives require quick, decisive, independent action, whereas others require patient, repeated follow-up and depend on multiple stakeholders. The RLM must seamlessly transition between working alone with mínimal supervision, collaborating with peers on self-contained projects and contributing with staff from various areas to larger departmental or campus initiatives. Some contexts may require taking charge, whereas others may require stepping back. Interactions with students, colleagues and the broader university community are constant and require professionalism, precision, attention to detail and quick, critical thinking. Interactions may be stressful, for example when dealing with cases of significant mental health issues, serious conflict or facilities emergencies.

The RLM is required to live in an assigned apartment, is highly visible and works flexible hours. The RLM is on-call 24 hours a day, 7 days a week for their assigned area and participates in an additional rotating residence-wide on-call schedule for facilities emergencies. Frequent irregular hours include extended workdays, attendance at evening and weekend meetings or other functions. Work has seasonal peaks and an annual cycle. Where applicable, the RLM is expected to dine on a regular basis in the residence dining room and to interact with staff and students.

The RLM’s area assignment may temporarily or permanently change based on operational needs. As well, the RLM may temporarily cover an additional residence area while colleagues are out of the office.

Organizational Status
The RLM reports to an Associate Director Residence Life.

The RLM provides supervision and direction to a team of Residence Advisors, Senior Residence Advisors, and/or Community Assistants.

As the manager for all Residence Life operations in their assigned on-campus area, the RLM works particularly closely with the Building Services Manager, Residence Front Desk Services Coordinator and Residence Dining Room Manager for that area to ensure efficient and effective S