Residence Manager

**Requisition ID**:43072

**Organization**

Located on the traditional, ancestral and unceded lands of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and səlilwətaɬ (Tsleil-Waututh) Peoples, Vancouver has a commitment to becoming a City of Reconciliation. Vancouver consistently ranks as one of the world’s most liveable and environmentally sustainable cities. Named among Canada's Top 100 Employers, BC's Top Employers, and Canada's Greenest Employers, the City of Vancouver seeks colleagues who can help shape and embody our core commitments to sustainability, reconciliation, equity and outstanding quality of life for all residents.

Consider joining our committed team of staff and being part of an innovative, inclusive and rewarding workplace.

**Main Purpose and Function**

The Residence Manager is responsible for operating housing facilities. This is a supervisory and administrative role with a varied nature involving the responsibility for managing and operating facilities providing low income rental accommodation to eligible adults. The Residence Manager is responsible for onsite tenant management strategies and processes, working in unison with the Non Market Housing Operation’s Director and Manager in delivering the mandate of safe, secure, and affordable housing to vulnerable and marginalized populations. The Residence Manager is responsible for ensuring the building is maintained in a condition which is suitable for continued occupancy, and that the standard administrative procedures of the City are followed in regards to ordering supplies, calculating and collecting rent and maintaining required records. The Residence Manager maintains contacts with representatives of community agencies in order to assist tenants in accessing resources and to promote social and recreational activities for tenants.

**Specific Duties/Responsibilities**
- Monitors the operation of the facility and the well being of tenants on a daily, on going basis, working cooperatively and effectively with others to set goals, resolve problems, and make decisions that enhance organizational effectiveness.
- Acts as a liaison between tenants of the facility and representatives of community associations and government agencies to further support tenants to access resources that promote their wellbeing and stability.
- Establishes and maintains necessary standards and other controls to ensure the safety of the premises and quiet enjoyment by residents.
- Issues breach letters and Notices to End Tenancy for late or non payment of rents and for non compliance of material terms; initiates eviction proceedings, attends Residential Tenancy Branch arbitration hearings as and when required. In consultation with the Director, obtains a Writ of Possession and engages Bailiff services when required and endorses the mandate for the Non Market Housing Operations department.
- Provides leadership to Residence Attendants, models behaviors that support values such as team work, good judgement, and compassion.
- Developing, coaching, and mentoring staff; attracting, retaining, supporting, and recognizing staff.
- Ensures compliance with all OH&S requirements including ensuring all new employees are safety oriented with onsite OH&S training and worksite inspections are completed
- May assist in scheduling of staff and arranging for shift replacements as needed.
- In cooperation with the Supervisor of Building Services, ensures the facility is well maintained, cleaned and identifies any problems with the level of janitorial service to the Supervisor of Building Services and the Director.
- Conducts interviews with applicants for unit vacancies, ensures applicants are aware of and meet housing eligibility requirements, and maintains a wait list of qualified applicants in accordance with established criteria.
- Maintains expenditure records and reviews these on a monthly basis against the appropriation for several accounts.
- Performs data input into various computer systems / formats, provides accurate reports and forms as per policy or procedure, effectively capturing tenant information and facility maintenance related items, supports accurate tracking mechanisms for reference and sharing purposes; carries out rental calculations, responds to maintenance callouts, tracks transactions and work orders or other operational requirements as needed.
- Maintains other records related to annual rent calculation for subsidy adjustments, rent collection and occupancy in accordance with established procedures.
- Collects rents on a monthly basis, issues official receipts, and completes bank deposit slips and remittance forms. Follows up with tenants on non payment of rent or habitual late rent scenarios.
- Performs safety and wellness checks on residents in accordance with policy and procedures; reinforces the practice with subordinates and monitors overall compliance and outcomes.
- Reports maintenance problems to the appropriate personnel, escalating urgen