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Customer Service Representative

2 weeks ago

Brampton, Canada Fuzion Fitness Full time

**QUALIFICATIONS**
- Flexible availability, as we are open Monday to Friday, weekends and holidays
- One year of prior customer service experience, cash handling is an asset
- Experience in a front desk setting preferred, but not required
- Access to reliable transportation
- Highly motivated and friendly
- Completed OSSD required

**DUTIES AND RESPONSIBILITIES**
- Answering phones, transferring calls to other departments, taking messages, and providing general information
- Completing account updates for members and recording updates in the system
- Keeping a log of all guests
- Greeting all members, making sure members are using their key fob and their accounts are in good standing, assisting members with check in if required
- Recording prospective members and directing them to our sales department
- Ensuring that every first-time visitor fills out the liability waiver
- Performing transactions on a point-of-sale system including guest fees, membership dues and protein shakes
- Preparing protein shakes for members
- Scheduling Fitness Consultations or Demos with the appropriate trainer
- Keeping the front desk and lobby area neat and organized, ensuring all supplies are stocked
- Washing, drying and folding member towels
- Assisting sales staff with setting up new accounts for members, taking member photos, processing last months dues
- Performing opening and closing procedures if scheduled those shifts
- Providing info on Group Fitness classes and updating the Group Fitness tracking sheets
- Confirming Fitness Consultations for the following day
- Following cash out procedures after every shift

**PHYSICAL REQUIREMENTS**

As a Customer Service Representative, you are required to be on your feet for the duration of your shift, and will need to be able to lift a moderate weight (no more than 40lbs)

**JOB TYPE AND HOURS**

Both full time and part time positions are available with a variety of different hours

**SALARY**

$15.00

**Job Types**: Part-time, Permanent
Part-time hours: 15-35 per week

**Salary**: $15.00 per hour

**Benefits**:

- Casual dress
- On-site gym
- On-site parking

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Night shift
- Weekend availability

Application question(s):

- Are you in school or planning on returning to school?

**Education**:

- Secondary School (required)

**Experience**:

- customer service: 1 year (required)