Call Centre Agent
1 week ago
As a Customer Service Representative, you will be the first point of contact for customers, providing assistance, resolving inquiries, and ensuring a positive customer experience.
**Duties**
- Provide information about products and services
- Assist customers with orders, returns, and exchanges
- Upsell additional products or services
- Perform data entry to update customer records
- Maintain a high level of customer service at all times
**Requirements**:
- Excellent communication skills in English; proficiency in Spanish is a plus
- Strong phone etiquette and active listening skills
- Ability to handle challenging customer interactions with empathy and professionalism
- Prior experience in sales or customer service is preferred
- Multilingual abilities are advantageous
**Job Types**: Full-time, Part-time
Pay: $20.92-$22.29 per hour
Schedule:
- Monday to Friday
Work Location: In person
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