Customer Service Representative

4 days ago

Brampton, Canada RB&W CORPORATION OF CANADA Full time

**About the Company**

RB&W is a leader in providing technical joining solutions to Global Automotive OEM’s in the design of EV and advanced light weighting concepts in the automotive market.
- RB&W is an equal opportunity employer and will make reasonable accommodations for those with disabilities._

We are seeking a Customer Service Representative to join our dynamic team. Great company culture, competitive pay and benefits including RRSP

**About the Position**

The Customer Service Representative is responsible for receiving orders from RB&W's industrial customer group, transcribing the orders into the computer system, and following up with internal and external contacts to resolve customer issues. This will require the development of working relations with all stakeholders, familiarity with our processes and a general understanding of RB&W's product lines. This position requires strong organizational, problem-solving and communication skills.

**Specific Responsibilities**
- Accurately service and maintain key customer accounts
- Print out, review, and prioritize sales orders that are received throughout the course of each day
- Accurately input the details of the sales orders into a database
- Effectively respond to customer inquiries and adjustments to previous orders
- Ensure all documentation for shipments is completed in a timely manner
- Generate reports to understand the status of an order with respect to delivery schedule, inventory on hand, special requirements, etc.
- Read and interpret daily releases and purchase orders
- Maintain, organize, and file records
- Transmit shipping information in time frame requested by a customer or fax required documents to the customer
- Maintain customer files (contracts, shipments, correspondence etc.)
- Work as a team player in a fast-paced environment
- Provide backup support to coworkers in the Customer Service department in times of absence, vacation or increased workload
- Work closely with warehouse staff to determine stock availability and relay customer requests
- Other duties as assigned

**Qualifications**
- Minimum 2 years recent customer service experience position requiring data entry and retrieval in an ERP system
- Minimum 1 year experience in business-to-business customer service
- Experience in a customer service or materials/logistics role within the automotive industry is considered an asset
- Professional telephone manner and communication skills, both written and verbal
- Experience with database software from data entry to report generation (proficiency with PLEX preferred)
- Ability to work independently but also in support of the team
- Ability to analyze and interpret information to proactively recognize and address potential problems, including monitoring inventory levels, customer requirements, and production and process timelines

**Benefits**:

- Company events
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care

Schedule:

- 8 hour shift

**Experience**:

- Customer service: 3 years (preferred)

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