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Manager, Undergraduate Services
2 weeks ago
**Classification & Regular Hours**: Hours per Week: 35 Salary Grade: 16 **About Western**: Since 1878, Western University has been committed to serving our communities through the pursuit of academic excellence and by providing students, faculty, and community members with life-long opportunities for intellectual, social, and cultural growth. We seek excellent students, faculty, and staff to join us in what has become known as the "Western Experience" - an opportunity to contribute to a better world through the development of new knowledge, new abilities, new connections, and new ways to make a difference. **About Us**: The team in the Undergraduate Services Office fosters students' intellectual and personal development toward their academic success. Our mission is to support a welcoming, inclusive and supportive environment wherein we strive to develop and maintain respectful relationships with all students, faculty and staff. **Responsibilities**: The Manager, Undergraduate Services (UGS) supports the Director, Engineering Experiential Learning and Student Support to ensure the quality and integrity of Western Engineering’s undergraduate academic program. The Manager, UGS, leads the activities of the Undergraduate Student Services Office in the Faculty of Engineering by overseeing the work of UGS staff members, ensuring that the strategic objectives of the team are met, and overseeing the budget for the office. The role works with faculty, staff, student organizations and campus partners to share and shape processes, policies, research, services and supports that contribute to an enriched student experience for Western Engineering. The Manager provides senior leadership on the student experience, manages student risk, facilitates student support, and informs policies and practices that directly impact undergraduate engineering students’ academic and personal success. **Qualifications**: **Education**: - University Undergraduate Degree in Education, Social Sciences (such as Psychology, Sociology, Social Work) or related discipline - Post-graduate Diploma or Certificate in Academic Advising is preferred **Experience**: - 5 years’ experience in administration and project management and providing leadership to a team in a higher education environment - 3 years’ experience in advising/counselling, preferably to students, in higher education - Experience creating budgets and monitoring expenses - Experience in strategic planning, implementation and operationalization preferred Knowledge, Skills & Abilities: - In-depth knowledge of best practices for handling sensitive and confidential information - In-depth knowledge of best practices in building a strong collaborative team and leading people - Familiarity with techniques for planning, managing and coordinating projects - Familiarity with Human Resources principles and practices - Ability to ensure expenditures and resources are within allotments, and to make appropriate modifications when required - Strong background in postsecondary advising theories and practice and knowledge of positive psychology theory - Strong supervisory and coaching skills to facilitate training for staff and faculty members - Ability to motivate others to maintain quality services in a constantly changing environment - Demonstrated staff management experience with an ability to develop a strong department team coupled with an ability to work effectively as a member of the management team - Exceptional organizational skills, including managing multiple competing priorities and an ability to adapt quickly to emerging priorities - Strong public speaking, communication, group facilitation and public relations skills - Demonstrated ability to develop and maintain effective relationships with campus and community partners, and to influence at all levels within the university - Judgment, analytical and problem-solving skills with a consultative and collaborative approach to addressing issues and opportunities - Demonstration of strong fiscal management and collaborative leadership to supervise staff and volunteers in day-to-day operations - Ability to identify and respond to contentious or politically sensitive issues with discretion - Ability to quickly re-allocate resources and adjust priorities in response to unexpected events or changing circumstances - Ability to provide guidance to assist others in solving complex problems - Capacity to handle risk and uncertainty, while being decisive in ambiguous situations - Positive, outgoing customer service skills including crisis counselling using active listening - Business acumen with an advanced understanding of quality standards relative to operational improvement, strategic planning and business growth - Judgment, analytical and problem solving skills with a consultative and collaborative approach to addressing issues and opportunities - Demonstrated commitment to ongoing learning and professional development **Western Va
