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London, Canada Western University Full time**Classification & Regular Hours**: Hours per Week: 35 Salary Grade: Level M **About Western**: Since 1878, Western University has been committed to serving our communities through the pursuit of academic excellence and by providing students, faculty, and community members with life-long opportunities for intellectual, social, and cultural growth. We seek...
Undergraduate Assistant
3 weeks ago
**Classification & Regular Hours**: Hours per Week: 35 Salary Grade: Level N Please note, this is a 1-year temporary contract position. **Secondments are Welcome**: Click here for more details on secondment opportunities. **About Western**: Since 1878, Western University has been committed to serving our communities through the pursuit of academic excellence and by providing students, faculty, and community members with life-long opportunities for intellectual, social, and cultural growth. We seek excellent students, faculty, and staff to join us in what has become known as the "Western Experience" - an opportunity to contribute to a better world through the development of new knowledge, new abilities, new connections, and new ways to make a difference. **About Us**: The Department of Civil and Environmental Engineering is one of six academic units in the Faculty of Engineering. Faculty and staff in the department support and foster the educational and research pursuits of undergraduate and graduate engineering students, while providing the best student experience. The Department aspires to become one of the top Civil Engineering Departments in the world. It will do so by relentlessly pursuing excellent research, faculty profile and graduate and undergraduate education that engages students. **Responsibilities**: The Undergraduate Assistant is responsible for supporting the effective and efficient administration of the undergraduate program within the Department of Civil & Environmental Engineering. The role professionally represents the Department and the Faculty of Engineering, acting as a first point of contact and resource for faculty members, students, parents, and the public, providing guidance regarding University and departmental policies and procedures in response to inquiries, and providing referrals to other individuals or resources as required. The Undergraduate Assistant provides information to students regarding admission processes, progression requirements, program eligibility, course selection and graduation requirements. The role provides administrative support to various leaders, faculty and staff, facilitates course scheduling and administration, creates and maintains student records, supports student onboarding, and provides support for various accreditation and program review processes. **Qualifications**: **Education**: - 3 year community college diploma in administrative studies required - University degree preferred **Experience**: - 1 year experience providing administrative support and customer service; preferably in an academic environment - Demonstrated experience in roles working independently, problem solving, and functioning effectively as part of a team Knowledge, Skills & Abilities: - Verbal and written communication skills to clearly express ideas in an objective manner, and adapt communication style to suit the situation and audience - Demonstrated ability take initiative, to work independently and follow through on work assignments - Competency to maintain confidentiality and treat sensitive information with discretion - Ability to establish rapport with people from diverse backgrounds - Demonstrated ability to understand and resolve external and internal partner issues - Ability to maintain a positive, outgoing attitude with genuine customer service orientation - Ability to process information with a high degree of accuracy, and follow formal business practices with high attention to detail - Ability to multi-task and maintain an organized and effective personal work environment - Adapts readily and effectively to changing priorities and demands - Personable and courteous in working relationships with colleagues, faculty members, students and the public - Ability to interact professionally with students, staff, faculty, and other members of the University community - Ability to work independently and effectively as a member of the team to achieve department goals - Familiarity with academic calendar and programs offered at Western preferred - Familiarity with Western policies and guidelines preferred **Union Statement**: **Western Values Diversity**: Accommodations are available for applicants with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please contact Human Resources or phone 519-661-2194. **Please Note**: We thank all applicants for their interest; however, only those chosen for an interview will be contacted.
