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Residential Lobby Ambassador
2 weeks ago
**Residential Community Ambassador - Ref #3006**
**ABOUT THE JOB**: In the role of Residential Community Ambassador you will play a pivotal role in delivering superior customer care to homeowners at our site office located in Vaughan. Working collaboratively with other departments will be instrumental in scheduling and delivering finished suites.
**RESPONSIBILITIES**:
On a day-to-day basis, you will be responsible to:
- Schedule and supervise bookings for pre and post-move-in inspections and move-ins, in collaboration with Property Management and Construction Teams.
- Monitoring daily closings including gift delivery, suite staging and final quality check, suite key pin-drop and key release procedures.
- Registration of new residents using Property Management software. 4. Assembly key packages and tracking the inventory of the same.
- Conduct Key Releases on Closings.
- Oversee operational processes in the Community to ensure productivity.
- Liaise with Construction and Property Management groups on specific customer issues that require their involvement and assistance.
- Assist with workload prioritization and resolution of customer concerns and respond or distribute incoming homeowner correspondence to the appropriate team member.
- Provide feedback to Management on trends and monitor processes.
- At least 1 year of progressive experience in the Residential industry
- Superior planning, coordination and prioritization skills
- Working knowledge of Tarion would be highly desirable
- Ability to handle issues methodically and professionally
- Above average communication skills - both written and oral
- Working knowledge of JD Edwards is an asset
- Proficiency with MS Office
- Post-secondary degree or diploma
- Ability to contribute in a fast-paced, deadline-driven team atmosphere.
**Job Types**: Full-time, Permanent
**Benefits**:
- Dental care
- Paid time off
- Tuition reimbursement
- Vision care
Schedule:
- 8 hour shift
- Monday to Friday
**Experience**:
- supportive care: 1 year (preferred)
Work Location: In person
