Residential Lobby Ambassador

2 weeks ago

Toronto, Canada Menkes Full time

Posted In: Customer Care
- About The JobWe have opportunities in the Vaughan area for individuals looking to start their careers with a premier real estate developer. In the role of Residential Lobby Ambassador, you will play a pivotal role in delivering superior customer care to homeowners at our site office located in Vaughan. Working collaboratively with other departments will be instrumental in scheduling and delivering finished suites. The duration of the assignment will be for 12 months with the possibility of permanent employment.

Schedules: There are three daily concurrent 7-hour shifts running between the hours of 8:00 a.m. to 8:00 p.m. Monday to Friday - 8:00 a.m.4:00 p.m. - 10:00 a.m.6:00 p.m. - and 12:00 - 8:00 p.m. In addition, everyone will be required to work one shift on Saturday, every 3-4 weeks.

**Responsibilities**:

- Schedule and supervise elevator bookings for pre and post-move-in inspections and move-ins, in collaboration with Property Management and Construction Teams.
- Monitoring daily closings including gift delivery, suite staging and final quality check, suite key pin-drop and key release procedures.
- Registration of new residents using Property Management software.
- Assembly key packages and tracking the inventory of the same.
- Conduct Key Releases on Closings.
- Oversee operational processes in the Lobby to ensure productivity.
- Liaise with Construction and Property Management groups on specific customer issues that require their involvement and assistance.
- Assist with workload prioritization and resolution of customer concerns and respond or distribute incoming homeowner correspondence to the appropriate team member.
- Provide feedback to Management on trends and monitor processes.

**Qualifications**:

- At least 1 year of progressive experience in the Residential industry
- Superior planning, coordination and prioritization skills
- Working knowledge of Tarion would be highly desirable
- Ability to handle issues methodically and professionally
- Above average communication skills - both written and oral
- Working knowledge of JD Edwards is an asset
- Flexibility to work evenings and weekends on occasion
- Proficiency with MS Office
- Post-secondary degree or diploma
- Strong preference will be given to applicants with a valid driver’s license and access to a vehicle
- Ability to contribute in a fast-paced, deadline-driven team atmosphere.

Apply

We offer a competitive compensation package and the opportunity to work with an industry leader

We thank all applicants for considering Menkes Developments Ltd. as an Employer of Choice, however only those individuals selected for an interview will be contacted.

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