Business Systems Analyst(I)

**Schedule**
Monday - Friday, 8:30 am - 4:30 pm

**Education Level**
Bachelor's degree in Computer Science, Business or a related field off study.

**Career Level**
Requires 2 years of relevant experience.

**Unit Desctiption**:
The McMaster University DeGroote School of Business delivers education with purpose. Our goal is to actively foster interdisciplinary thinking and evidence-based management to transform business and society. The DSB-ITS department supports the DSB mission, providing exceptional customer service and a high level of support to the DSB community. The DSB-ITS team supports the University's IT Strategic Vision of a connected community, delivering a seamless foundation of core and transformative information technologies and services, accelerating our teaching, learning and research mission.

**Job Summary**:
The Business Systems Analyst (I) acts as a technical and consulting resource for routine and moderately complex issues related
to various University departments and units with respect to the implementation and maintenance of information technology
systems. Supports the University's academic and administration departments by acting in a functional capacity in all phases of
the Project Life Cycle for components of medium to large projects, including post-production support and ongoing
maintenance. Continuously gains an understanding of the University's operations and processes and how systems are used in
support of those operations. Works under routine supervision without frequent reference to others and uses minor discretion to
resolve various problems and inquiries. Specific instruction is given and work is frequently reviewed.

**Representative Duties & Responsibilities**:

- Elicit requirements using interviews, document analysis, requirement workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, and task and workflow analysis.
- Analyze information needs and functional requirements and deliver artifacts such as functional requirements, business process models, use cases, screen and interface designs, test plans and test cases.
- Critically evaluate information gathered from multiple sources to distinguish user requests from the underlying true needs.
- Take ownership of functional issues by identifying underlying problems, analyzing potential solutions and implementing system resolutions, including workarounds.
- Provide Level III post implementation support to users regarding functional issues.
- Participate in all phases of testing including, but not limited to, system, integration, acceptance, regression, and performance.
- Work with the development team to determine technical approaches and technical risks for project testing.
- Develop requirement specifications according to standard templates, using natural language.
- Work closely with testing team members to ensure that requirements are testable.
- Prepare and assist other testers with the creation of test cases.
- Identify and manage defects identified during all phases of a project.
- Review test cases created by testing team members to ensure that the test cases adequately define the business processes.
- Resolve problems in the test, production implementation, and post-implementation phases in coordination with other technical and business groups.
- Develop simple queries using basic Business Intelligence tools.
- Review systems, processes, and information and provide recommendations to supervisor.
- Serve as the conduit between the Project Management Office and development teams through which requirements flow.
- Liaise between the technology and support teams.
- Communicate project, issue, and system status to the Lead and Project Manager.
- Communicate testing results to other stakeholders.
- Facilitate effective dialog between technical staff.
- Interact with and exchange information with colleagues.
- Follow a test script and document defects.
- Prepare and review recommendations and other project initiation documents.
- Prepare and review end user and operations documentation, training materials, and timelines.
- Maintain information technology process flow, methodology, and control documentation.
- Work with the Lead and Project Manager to prioritize and schedule issues resolution.
- Plan, schedule, and monitor own work within short time horizons.
- Organize individual time, work and resources to accomplish objectives in the most effective and efficient way.
- Demonstrate a rational and organized approach to work and identify development opportunities.
- Use measurement methods to monitor progress toward goal attainment, tenaciously working to meet or exceed those goals, while deriving satisfaction from the process of goal achievement and continuous improvement.
- Ensure that the internal and external customer perspective is a driving force behind decisions and activities.
- Follow service practices that meet customers’ and University needs.
- Interact with othe