Business Systems Analyst

**Regular/Temporary**
- Regular
- **Job Title**- BUSINESS SYSTEMS ANALYST (III)
- **Job ID**
- 72493
- **Location**- Central Campus
- **Open Date**
- 11/03/2025
- **Job Type**
- Continuing
- **Close Date**
- 11/20/2025
- **Employee Group**
- Unifor Unit 1, Staff
- **Favorite Job**
- **Department**
- UTS Applications & Data System
- **Salary Grade/Band**
- Grade 10
- **Salary Range**
- $32.81 - $52.36 (hourly)
- **Hours per Week**
- 35- **Posting Details**-

- **Schedule**
- Monday - Friday, 8:30 am - 4:30 pm
- Hybrid schedule
- **Education Level**
- **Career Level**
4 years of relevant experience
JD0629
**Location**
- McMaster Main University Campus
- **Anticipated Start Date**
December 15, 2025
-
At McMaster University, we strive to attract, develop, and retain talented faculty and staff, and to foster inclusive excellence which values the strengths, perspectives, and contributions of each individual. McMaster is one of the Top 70 Universities in the World and is recognized as Canada’s Most Research-Intensive University. McMaster continues to be recognized as one of the top employers in the Hamilton/Niagara region and one of Canada’s Top Diversity employers.
Our University Technology Services (UTS) team’s mission is to provide exceptional customer service and a high level of support to the McMaster community. Critical to this role's success, we value **integrity**, **mutual respect**, **collaboration**, and **cooperation** in support of the University’s IT Strategic Vision of a connected One IT community.
For more information about UTS, please visit our website
** About the Position**
The Digital Student Transformation Team (DST) team in University Technology Services (UTS) provides exceptional customer service and a high level of central IT support to the McMaster community. Our goal is to ensure transparency, innovation and accountability in service provision and support. We stand by and value integrity, mutual respect, collaboration and cooperation and part of a key initiative of the digital student experience through the implementation of an institution wide Campus Relationship Management (CRM) solution that focuses on the Student Experience.
The Business Systems Analyst (III) acts as a technical and consulting resource for complex issues related to various University departments and units with respect to the implementation and maintenance of information technology systems. Supports the University's academic and administration departments by acting in a functional capacity in all phases of the Project Life Cycle for small to medium projects and components of large projects, including post-production support and ongoing maintenance. Continuously gains an understanding of the University's operations and processes and how systems are used in support of those operations. Works under general direction within a clear framework of accountability and exercises substantial personal responsibility and accountability to deliver results.-
** If this sounds like you, we want to hear from you**
** Key Responsibilities**:

- Facilitate large group business development planning sessions.
- Ensure appropriate business participation in information technology projects.
- Utilize the appropriate control tools to coordinate small and medium size projects according to Project Management Office methodologies.
- Develop success criteria and risk assessments for small to medium size projects and changes.
- Develop, implement, and document best practices to align with departmental and University strategies and processes.
- Work independently with users to define concepts.
- Drive and challenge business units on their assumptions of how they will successfully execute their plans.- Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs.
- Conduct gap analyses.
- Ensure that projects meet specified functionality requirements.
- Perform advanced levels of analysis, problem solving and research skills to formulate solutions to complex business needs.
- Perform the functional analysis for production support activities and advise business users in the analysis of less complex issues.
- Work with project stakeholders to understand project scope and create test documents.
- Manage all phases of testing including, but not limited to, system, integration, acceptance, regression, and performance.
- Document system functionality, particularly related to new enhancements.
- Develop and maintain information technology process flow, methodology, and control documentation.
- Assist with the development of project proposals and estimates.
- Elicit requirements using interviews, document analysis, requirement workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, and task and workflow analys