Client Account Manager

**Who we are**:
We are Chartright Air Group, a trailblazer in Canada's aviation industry, offering a wide range of services, including private jet charter, aircraft management, FBO services, and aircraft maintenance. Our unwavering dedication to safety, customer service, and operational excellence solidifies our distinguished reputation across Canada's aviation landscape.

As a team of devoted and enthusiastic aviation professionals, we relentlessly strive to exceed expectations and uphold our status as Canada's trusted #1 leader in private jet charter services. For over 35 years, we've flourished in this dynamic and exciting industry which is fueled by customer loyalty, exceptional talent, and our cornerstone values of being customer-driven, safe, respectful, and transparent.

**Why Chartright**:

- Make a difference and directly shape the trajectory of a rapidly expanding company in an exciting industry
- You will become an integral part of a high-caliber and people-focused team, driven by a shared commitment to exceptional customer service
- Help steer our continued transformation and growth, utilizing your unique talents to drive tangible results and improvements
- Enjoy unparalleled opportunities for personal and professional advancement
- Competitive compensation package, with 100% company-paid extended health and dental coverage Secure your future with our generous RRSP/DPSP matching program

**What you will do**:

- Cultivate aircraft owner relationships and manage their portfolios, inquiries and service requirements including flight plans and aircraft costing
- Provide outstanding, professional customer service and support to our aircraft owners for their business and personal trips
- Liaison with internal and external stakeholders regularly to identify their interests, concerns and provide solutions that service our aircraft owners
- Prepare budget and forecast plans for aircraft owners and affiliates, including reports, invoices and budget reviews
- Partner with the flight coordination centre on all client flight activities to ensure all flights are operating efficiently
- Coordinate and approve pilot scheduling needs to ensure client-owner accommodations are serviced
- Contribute to creating a highly collaborative team environment
- Organize and lead regular team meetings to support owner-client’s portfolio

Participate in other related projects or initiatives as requested by the Manager

**What you bring**:

- A University degree or College diploma in Business or Aviation program
- 3+ years’ aviation industry related experience in operations, customer service or sales considered required; will consider equivalent combination of education and experience
- Experience using scheduling software such as Avianis, Foss and BART
- Strong understanding of business acumen including budgeting, forecasting, and planning
- Exceptional customer-service focus, solutions-orientation and relationship skills
- Strong oral and written communication skills
- Exceptional ability to interact and partner effectively with all levels of staff across functions include senior leaders
- Solid interpersonal skills, able to build strong, collaborative relationships while exhibiting respect, tact, and integrity
- Excellent problem-solving and judgment
- Solid time management and organizational skills
- Ability to thrive in a fast-paced work environment and manage numerous tasks and activities simultaneously under pressure Proficienct with Microsoft Office including Outlook, Word, PowerPoint and Excel to develop various reports (i.e. forecasts, client reviews)

**Hours of Work**:

- Able to work core hours between 8am and 5pm with flexibility to work remotely 1 to 2 days/week Must be available outside of normal business hours to address important owner-client requirements

**_Join us and let's shape the future of aviation together _**

[LR1] Erika, can you please review this section and ensure it reflects what are currently using? Thanks.