Service Video Advisor

2 weeks ago

Halifax, Canada Steele Ford Full time

If you’re passionate about customer satisfaction, have strong automotive knowledge, and want to be part of an innovative, customer-focused team, then **Service Video Advisor role at Steele Ford is for you**

**Why Steele Auto Group?**

We believe our people are the key to our success. Here’s why you’ll love working with us:

- **A Role That Makes an Impact**:

- As a Service Video Advisor, you’ll be the go-to person for customers seeking vehicle maintenance or repairs.
- You’ll play a vital role in ensuring customers leave satisfied, informed, and ready to return.
- **Competitive Compensation and Perks**:

- Hourly wage range of **$17.50-$19.75 per hour**.
- Annual wage reviews to recognize your contributions and commitment.
- **Exceptional Benefits**:

- Flexible health and dental plans with six cost-shared options to meet your needs.
- Enhanced wellness benefits, including telehealth, mental health support, and EFAP.
- Retirement savings plan with employer match—up to 4%, and after five years, up to 5%.
- **Opportunities for Growth**:

- We’re passionate about promoting from within and fostering professional development.
- Access to training and resources to keep your skills sharp and your career moving forward.
- **Team Perks**:

- Employee discounts on vehicle purchases, parts, and services at any Steele Auto location.
- A dynamic, inclusive, and safe work environment that values innovation and collaboration.

**What You'll Be Doing**

As a** Service Video Advisor**, you’ll be the face of **Steele Ford’s service department**, ensuring every customer feels confident and informed throughout their vehicle service experience:

- Listen to customers’ descriptions of vehicle symptoms and assess repair needs.
- Verify warranty and service contract coverage by reviewing records and clarifying details.
- Provide cost estimates by calculating materials, supplies, and labor.
- Prepare repair orders (ROs) with detailed descriptions of issues and required services.
- Maintain customer rapport by explaining estimates, addressing concerns, and obtaining approvals.
- Keep accurate records of vehicle issues and solutions.
- Continuously improve your knowledge by participating in training and staying up to date with industry trends.

**What We’re Looking For**

We want team members who are passionate, customer-focused, and ready to make an impact:

- At least three years of customer service experience.
- Previous experience as an Automotive Service Advisor is an asset.
- Strong interpersonal and communication skills.
- Ability to work well in a team-driven environment.
- Excellent organization and learning skills.
- Valid driver’s license with an acceptable abstract.

**Join Us**
- At Steele Auto Group, we’re more than a company—we’re a community driven by our passion for delivering exceptional experiences. If you’re ready to bring your skills and enthusiasm to a team that values innovation and customer satisfaction, we’d love to hear from you.
- **Steele Auto Group is an Equal Opportunity Employer.** We celebrate diversity and are committed to fostering an inclusive environment for all employees. If you require accommodations during the recruitment process, please let us know.

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