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Assistant General Manager

2 weeks ago

Hamilton, Canada The Mule (Hamilton) Full time

Hello, friend. We're The Mule Hamilton, and we're looking for our next Assistant General Manager

The Mule’s Assistant General Manager (AGM) works under the direction of The Mule’s General Manager to assist in ensuring the operational success of both the front-of-house restaurant and bar operations of The Mule. The AGM is responsible for directly managing both The Mule’s Front-of-House (FOH) Manager and the Bar Manager, and supporting The Mule’s day-to-day business needs, as well as contributing to long-term growth and development projects for The Mule with The Mule’s General Manager.
- **What are my responsibilities?**_
- Work with the General Manager to manage the business aspects of the front-of-house, including the restaurant and bar, including things such as upkeeping with legislation, negotiating with suppliers, managing budgets, and setting goals.
- Ensure guests are given prompt, attentive, and unobtrusive service at all times.
- Act as the boss in the absence of The Mule’s General Manager, ensure proper front-of-house supervision at all times, and handle any and all complaints or issues that arise in a professional, helpful, and friendly manner.
- Oversee the hiring of all FOH staff including bartenders, servers, and hosts,
- Oversee the training and orientation of new team members, and ensure all necessary training is completed.
- Oversee FOH scheduling, and monitor day-to-day FOH staffing levels, and effectively adjust labour accordingly.
- Oversee FOH inventory, and direct the FOH & Bar Managers to make adjustments as necessary.
- Ensure that policies and procedures are followed at all times, including health & safety and steps of service.
- Liaise with the General Manager, FOH & Bar Managers as well as BOH Management to ensure effective cooperation and communication at all times.
- Take a proactive role in encouraging teamwork, cooperation, productivity, and a positive attitude within the working environment.
- Be able to access and understand all functions of Silverware, and report weekly hours and shift reports as needed.
- At the end of all shifts, assist in completing all necessary daily reports and approving all cash-outs as necessary
- Work as part of the FOH team in any position, including bartender, server, or host, as needed.
- Oversee facilitating meetings such as regular staff meetings, disciplinary action meetings, annual and probationary reviews.
- Assist with the coordination of special events in conjunction with The Mule’s General Manager and the Other Bird’s Sales & Marketing Team.
- Attend meetings, including Other Bird Managers Meetings, Mule Managers Meetings, and Mule Staff Meetings.
- Be familiar with the management staff of all Other Bird outlets; collaborate on staffing, events, and overall communication at all times.
- Other tasks as assigned by The Mule’s General Manager.
- **What makes me qualified?**_

**Education & Experience Requirements**:

- 7+ years Front-of-House restaurant experience, with consistent experience in both bartending and serving is required.
- 3+ years Front-of-House restaurant management experience is required.
- SmartServe certification is required.

**Skills & Abilities**:

- Having strong organizational skills and attention to detail is paramount.
- Excellent communication skills, both verbal and written.
- Must be able to delegate tasks effectively, and work in a fast-paced environment with multiple interruptions.
- Must be able to work and lead effectively in a team environment.
- Must demonstrate honesty and integrity.
- Excellent interpersonal skills.
- Ability to manage conflict calmly and effectively.
- **How to Apply**:_

**Job Types**: Full-time, Permanent

**Salary**: $50,000.00-$60,000.00 per year

**Benefits**:

- Company events
- Dental care
- Discounted or free food
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off

Flexible Language Requirement:

- French not required

Schedule:

- Holidays
- Monday to Friday
- Weekends as needed

**Experience**:

- FOH restaurant management: 3 years (required)
- hospitality industry working: 7 years (required)

Licence/Certification:

- Ontario Food Handler's certification (preferred)
- First Aid + CPR certification (preferred)
- Ontario Smart Serve certification (required)

Work Location: In person