Bilingual Trainer, Learning and Development

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Are you an innovative thinker, do you embrace change and have a passion for continuous learning? Are you motivated by the ability to provide training, coaching and mentorship to develop others? Our team in Group Disability believe the best learners make the best teachers and we are in search of a dynamic and enthusiastic individual to join us. In this role, you will be part of a professional Learning & Development team that supports more than 700+ employees for our Group Disability organization across Canada.

**As a trainer, Learning & Development**: You are a natural problem solver, a compelling communicator with a strong desire to provide an exceptional training experience. You thrive in fast-paced environments, are comfortable with technology and love to work in collaboration with others. Our learning team is committed to providing quality, up to date and consistent training throughout our Canadian operation so you will work in partnership with Team Leaders and trainers in other locations and lines of business to ensure consistency.

**What you will be doing**:

- Provide engaging on-site and remote training to new and existing staff for the Disability Case Managers team
- Identify individual learning styles and adjust facilitation accordingly
- Conduct needs analyses to help determine appropriate training solutions
- Design engaging training material and maintain its currency in accordance with changing business practice and procedures
- Measure learner progress using appropriate testing, assessments and evaluations
- Provide detailed feedback on new hire/learner progression
- Conduct quality reviews of production tasks to ensure accuracy and understanding while providing actionable feedback and coaching based on trends
- Establish strong working relationships with your business partners to assess training needs and ensure practice and procedures are kept current
- Participate in business unit initiatives or projects as assigned by your manager
- Identify and act on opportunities for continuous improvement
- Stay current with industry trends on learning and development
- Be an ambassador for Sun Life’s Client Experience Vision by modeling the way in all your interactions

**What you need to succeed**:

- Bilingualism (French, English, both oral and written) is required for the frequent interactions with English and French-speaking colleagues or internal partners across Canada and worldwide.
- Disability case management experience
- Advanced skill in the Microsoft product suite (Powerpoint, Excel, Word)
- Exceptional interpersonal and communication skills both verbal and written
- Ability to juggle multiple tasks in an ever-changing environment and prioritize effectively
- Strong analytical and problem solving skills
- Facilitation and presentation skills
- Excellent time management and organizational skills
- Ability to influence, negotiate and build effective working relationships
- Ability to ask probing questions in order to obtain necessary information
- Proven self-starter who is resourceful and curious
- Detail oriented, “big picture” thinker who can escalate issues quickly through appropriate channels
- Excellent judgement, uses common sense and is able to work independently with mínimal direction
- Is flexible to change and resilient to stressful situations
- Experience using Adobe Connect
- Training and coaching experience
- Experience in accelerated learning principles
- Experience with authoring tools (ex. Adobe Captivate, MS Publisher)
- Willingness to travel

**What’s in it for you?**
- Being a member of the Sun Life family, a group of people united by our Purpose: to help Clients and Employees achieve lifetime financial security and live healthier lives
- As a hybrid organization, you and your leader use business and Client needs to choose where you work, at home or in the office
- We’re committed to creating an inclusive and respectful environment. Our goal is to make sure all our employees have the chance to live up to their full potential
- We are thrilled to be recognized by **Excellence Canada** with their top-level certification, **the Canada Order of Excellence for Mental Health at Work®**, for prioritizing employee well-being, fostering a positive work culture, and achieving excellence in mental health

At Sun Life we strive to create a flexible work environment where our employees are empowered to do t