Bilingual Trainer

**SUMMARY**:
**KEY ACCOUNTABILITIES**:

- Deliver internal training courses based on corporate training material to classes of varying size (up to 40 at a time during peak ramps)
- Develop training curriculum, aids and materials for instruction to enhance knowledge of current practices related to the business
- Deliver and assess client, regulatory and corporate testing
- Attend regular client calls for updates to material and make recommendations to improve the current curriculum
- Travel to client location as required for detailed training on new products and initiatives
- Travel to other locations to provide backup support for other trainers on the program during vacations or large ramp periods
- Support newly trained staff during nesting period providing coaching and performance assessments prior to assignment to production
- Maintain tracking of training statistics including graduation rates, attrition during training and recruiting success
- Provide regular feedback to leadership and recruiting team regarding the hiring profile for the department
- Attend training workshops as required to improve abilities in adult learning
- Assist with employee engagement and participate in the planning and coordination of company events and activities and provide feedback to the employee engagement officer to improve morale and retention
- Administer re-education as needed
- Positively influence the actions and accountability of a group of people; setting the tone and expectations for others
- Provide additional support to recruiting and operations during reduced training times
- Attend regular calibration calls with full understanding and ability to administer a Quality monitoring program as a Quality Analyst when training classes are not in session
- Take Customer Support and Tech Support calls as required which may include phone time during peak call volume times or low training times
- Other duties as required

**CORE COMPETENCIES & ATTRIBUTES**:

- Bilingual with complete oral and written proficiency in French and EnglishAn analytical thinker, able to synthesize complex or diverse information, collect and research data, use intuition and experience to complement data
- Ability to think creatively and adapt to different learning styles to ensure the greatest success and comprehension of the client material
- Ability to receive feedback as well as take initiative, volunteer readily, undertake self-development activities, seek increased responsibilities, and offers help when neededExcellent people skills including a successful track record in effectively communicating with other areas in understanding processes as communicated and outlined
- Positive attitude in a fast-paced, ever-changing and demanding environmentEffective time management and multi-tasking abilities
- Effective communication skills with colleagues and management: verbal, written and listening
- Punctual is consistently at work and on time, ensures work responsibilities are covered when absent

EXPERIENCE & QUALIFICATIONS:

- Proficient with Microsoft Office
- Commitment to improving the skill set of employees
- Bilingual

**As a Gatestone Team Member, You'll Enjoy**
- Performance-based bonus opportunities
- Supportive leadership and coaches
- Ongoing training to be the best that you can be in your job
- Leadership development programs to prep you for career growth opportunities (Gatestone loves to promote from within)
- Employee discounts to local stores and services
- Extra bonus opportunities through our Employee Referral Program

**Who We Are**

**Have a look at some of our corporate YouTube content, and please keep in mind that these videos were captured prior to COVID-19.**

We are an accessible workplace.
- Individual accommodation shall be provided for applicants with disabilities who meet the required qualifications. Please advise us at any time during the recruitment process_

**SOMMAIRE**:
**RESPONSABILITÉS CLÉS**:

- Offrir des cours de formation internes basés sur du matériel de formation d'entreprise à des classes de taille variable (jusqu'à 40 à la fois pendant les heures de pointe)
- Développer un programme de formation et du matériel d'instruction pour améliorer la connaissance des pratiques actuelles liées à l'entreprise
- Fournir et évaluer les tests clients, réglementaires et d'entreprise
- Assister aux appels réguliers des clients pour les mises à jour du matériel et faire des recommandations pour améliorer le programme actuel
- Se rendre chez le client, au besoin, pour une formation détaillée sur les nouveaux produits et initiatives
- Se déplacer vers d'autres endroits pour fournir un soutien de secours aux autres formateurs du programme pendant les vacances ou les longues périodes de rampe
- Soutenir le personnel nouvellement formé pendant la période de formation en fournissant un encadrement et des évaluations de performance avant l'affectation à la production
- Maintenir le suivi des statistiques