Training and Mediation Coordinator

**Training and Mediation Coordinator - Full time - Hybrid**

**About us**

ADR Chambers provides dispute resolution services (e.g. mediation, arbitration, ombuds services etc.) to the public and corporations.

The Stitt Feld Handy Group is the training division of ADR Chambers and offers professional development programs both live, online and in-person. We focus on programs on negotiation, conflict resolution, and communication skills.

ADR Chambers is seeking a full-time Training and Mediation Coordinator.

This position will assist in coordinating and managing all administrative support activities for the workshops offered by the Stitt Feld Handy Group and the Mediation division of ADR Chambers.

**Training Coordinator Responsibilities**: (approximately 40%)

The position involves:

- Overseeing the preparation of materials for multiple workshops and for instructors to ensure all of the materials are properly formatted and prepared in a timely way;
- Using judgement to deal with last-minute changes or issues which may arise in a competent, tactful, and professional manner;
- Tracking a volume of documents in an organized way;
- Familiarity with a variety of technology (e.g. PowerPoint, Zoom, Excel, Googledocs) and a willingness to learn more ;
- A willingness to learn and the ability to improve existing processes and look for ways to increase efficiency;
- Working effectively both independently and with colleagues;
- Being able to bring focus to complex tasks and to multi-task when necessary;
- Providing administrative support to help instructors book meetings with clients, manage their schedules, preparing and tracking correspondence;
- Booking and arranging travel, transport and accommodation. organising events and conferences; and
- Working closely with another administrative colleague to coordinate tasks and to cover for each other as and when necessary.

**Mediation Coordinator Responsibilities**: (approximately 40%)
- You’re eager to build and maintain relationships with retired judges, senior lawyers and other professionals on behalf of the company and the ADR Chambers mediators
- Manage Mediators’ calendars, including bookings and cancellations
- Schedule proceeding events, and book appropriate space for out-of-town mediations
- Determine catering requirements for each event if required
- Act as a liaison to clients
- Develop and oversee customer retention
- Demonstrate high personal integrity, leadership, and business ethics, and take the opportunity to promote the venue
- Prepare reports such as: booking report, weekly reports, monthly spreadsheets and other ad hoc reports as needed
- Complete billing invoicing

Zoom Technical Support
- Send materials, Zoom links to clients in a timely manner
- Setup Zoom meetings for Neutrals and clients as needed
- Support Neutrals and clients with any tech needs they have during virtual proceeding sessions
- Conduct Zoom training for Neutrals and participants when required
- Report feedback or issues from training sessions to the Director of Operations
- Support Director of Operations in curation and formatting of materials for clients and projects
- Tech-savvy computer/technical skills and able to multi-task, with the skills needed to adapt to transition training delivery to utilize a different platform.
- Input Data in FileMaker database and other databases used for other programs.

**Reception and Other Responsibilities**: (approximately 20%)
- Cover general reception duties in-person when the full-time receptionist is on vacation or other absences (e.g. answer phone calls and redirect calls)
- Monitor reception inboxes
- Schedule Couriers
- Liaison with Building Manager and submit and follow up on work orders
- Track COVID protocol documents for visitors and clients coming to the office
- The flexibility to assist with other administrative support within the organization when necessary (e.g. assisting colleagues if there is a large project which temporarily requires additional support etc.)

**Qualifications/ Skills/Attributes**
- You have a proven passion for relationship building, with a high level of judgement, tact and diplomacy in interacting with a wide variety of internal and external clients
- A minimum of three years’ experience providing administrative training or legal support to various professionals
- Must have excellent and clear command of the English language, writing skills and verbal communication skills
- Able to handle high volume of complex data
- Having a sharp eye for detail
- Able to work under strict deadlines
- You are a high performer who has the ability to maintain a level of professional urgency and momentum with a can-do attitude
- Provide customer service excellence by responding to all client inquiries in a timely manner
- Must be Proficient in Google docs, sheets and slides as well as Microsoft Office software (Outlook, Advanced Word, PowerPoint and Excel)
- Enjoys being responsible for a variety of different tasks
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