Customer Service Representative

1 day ago

Kitchener, Canada Savour The Vapour Full time

**Overview**

**Responsibilities**
- Respond to customer inquiries via in-person & phone in a timely and professional manner.
- Utilize effective customer service etiquette to create a welcoming environment for customers.
- Provide accurate information about products and services while actively upselling when appropriate.
- Maintain detailed records of customer interactions through data entry into our systems.
- Analyze customer feedback and concerns to identify trends and suggest improvements.
- Collaborate with team members to enhance the overall customer experience.
- Assist with resolving customer complaints and issues efficiently and courteously.
- Keeping a clean and organized store environment
- Learning new products and industry trends to keep up with knowledge to service customer needs

**Experience**
- Proven experience in a customer service role is preferred.
- Strong written and communication skills in English
- Ability to demonstrate effective sales techniques and upselling strategies.
- Excellent problem-solving skills with the ability to analyze situations quickly and accurately.
- A friendly demeanor with a passion for helping others.
- Must be 19 years of age or older

Join us in delivering outstanding service to our customers while growing your career in a supportive environment

Pay: From $17.20 per hour

Expected hours: 40 per week

**Benefits**:

- Flexible schedule
- Store discount

Schedule:

- 10 hour shift
- Holidays
- Monday to Friday
- Weekends as needed

Work Location: In person

Application deadline: 2025-07-31

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