Customer Service Representative

4 days ago

Kitchener, Canada CRH Canada Full time

**Job ID**: 496658

**Work Type**: Contract

It is a great time to join the CRH Canada team CRH Canada is going through an exciting business transformation which demands first-class Talent Management support to drive results.

We are building a world
- class team. Make your mark

You will be a successful addition to our team if you look at change as an opportunity to develop and contribute to the business. You will be successful in your role if you like partnering with the business, presenting new ideas and providing excellent customer service.

Dufferin Concrete, A CRH Company is currently hiring a Customer Service Representative to join their growing team

Who we are
Recognized as one of Greater Toronto's Top 100 Employers, Dufferin Concrete has been a trusted supplier, providing the materials, expert advice and value-added services to build roads, highways, schools, homes and buildings in Southern Ontario.Our network of 28 plants and over 400 ready-mix trucks provide a variety of standard and custom concrete mixes to meet technical specifications for commercial, industrial, institutional, and residential construction customers. We have earned our reputation as one of the most trusted, experienced, and quality-driven concrete suppliers in Canada, with over 100 years of service in the building materials industry.

CRH is a leading provider of building materials solutions that build, connect and improve our world. Employing 78,500 people at 3,390 operating locations in 29 countries, CRH has market leadership positions in both North America and Europe.

**Location**: Kitchener, ON
**Term**: This is a one year contract

**Responsibilities**:
Reporting to the CSR Lead, the Customer Service Representative (CSR) is responsible for delivering an exceptional customer experience throughout the dispatching process
Various administrative duties may be assigned based on departmental needs
Serve as the main point of contact for account and COD customers throughout the ordering process, receiving approximately 80 to 100 calls per day.
Accurately enter new orders and changes in the Command Concrete dispatching software.
Respond to customer inquiries and provide customers with updated information regarding their deliveries in an efficient and professional manner.
Distribute orders among various concrete plants based on the project location, fleet limitations and product availability within the delivery region.
Handle customer concerns and complaints by troubleshooting service and quality related issues; providing real-time solutions to satisfy the customer's needs.
Uphold the company's commitment to Environmental and Health & Safety.

**Requirements**:
High School Diploma
1-3 years of work experience
Related construction field experience is an asset
Computer Proficiency - experience with Microsoft Office and Google Maps; Command Concrete is an asset

CRH Canada Group Inc. recognizes Canada's diverse landscape. Accommodation is available upon request for applicants with disabilities throughout the recruitment and selection process.

  • Customer Service Representative

    1 week ago

    Kitchener, Canada Handyman Connection - KW, Cambridge, Guelph & Brantford Full time

    Handyman Connection of is locally owned and operated. We are a well-established home improvement company dedicated to excellent customer service and quality workmanship. We are a fast-paced local office of a National Franchise with an opening for a part-time Customer Service Representative. Our customers are seeking additional office support for our growing...

  • Customer Service Representative

    2 weeks ago

    Kitchener, Canada U-Haul Full time

    **Location**: 144 Charles St W, Kitchener, Ontario N2G1H7 Canada START TODAY, GET PAID TODAY! New hires eligible for BONUS! Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Technician. As a Customer Service Representative, you will work as part of a supportive team...

  • Customer Service Representative

    4 days ago

    Kitchener, Canada U-Haul Full time

    **Location**: 555 Fairway Rd S, Kitchener, Ontario N2C1X4 Canada START TODAY, GET PAID TODAY! New hires eligible for BONUS! Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Technician. As a Customer Service Technician, you will work as part of a supportive team to be...

  • Customer Service Representative

    2 weeks ago

    Kitchener, Canada Conestoga Cold Storage Full time

    **Job description** **Customer Service Representative** **Job Status: Full-Time (Days)** **Job Timings: Business hours** **Want to work in an environment where your efforts are much appreciated and you’re not “just a number”?** **Want to work in a fun friendly environment rather than a corporate culture?** **Want to work in one of Canada’s 50...

  • Customer Service Representative

    6 days ago

    Kitchener, Canada Dufferin Concrete - A CRH Company Full time

    Job ID: 496658 Work Type: Contract It is a great time to join the CRH Canada team! CRH Canada is going through an exciting business transformation which demands first-class Talent Management support to drive results. We are building a world - class team. Make your mark! You will be a successful addition to our team if you look at change as an opportunity...

  • Customer Service Representative

    1 week ago

    Kitchener, Canada BMO Financial Group Full time

    1375 Weber St E, Store #102 Kitchener Ontario,N2A 1A5 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and...

  • Customer Service Representative

    2 weeks ago

    Kitchener, Canada BMO Financial Group Full time

    1375 Weber Street East Kitchener Ontario,N2A 1A5 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and...

  • Customer Service Representative

    17 hours ago

    Kitchener, Canada BMO Financial Group Full time

    1074 King Street East Kitchener Ontario,N2G 2N2 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve...

  • Customer Service Representative

    3 days ago

    Kitchener, Canada COSMIQ STORE INC. Full time

    Are you passionate about delivering exceptional customer service? COSMIQ STORE, a dynamic retail destination, is seeking a dedicated Customer Service Representative to join our team. **Responsibilities**: - **Client Interaction**: Engage with customers in a friendly and professional manner, addressing inquiries, providing product information, and ensuring...

  • Customer Service Representative

    3 days ago

    Kitchener, Canada Colonial Acres Coins Ltd. Full time

    Customer Service Representative Colonial Acres Coins and Jewellery has been in business since 1991. We strive to provide exceptional Customer Service to collectors of numismatics all over the world, focusing on Canadian products. We provide services both online and in our store front. We require a fresh face for our store front to assist customers who come...