Member Service Representative

2 weeks ago

Winnipeg, Canada Access Credit Union Full time

**Member Service Representative**

**Permanent - Full time, St. James/Winnipeg**

**Starting salary - $37,050.00**

**Why should you join our team?**

At Access Credit Union, we support a professional and innovative work environment with a corporate culture that uniquely embraces empowerment, accountability, and trust. We recognize and value each employee's contributions to our success, which is why we offer competitive compensation, 100% company paid health benefits, employer-matched pension plan, continuing education, and career advancement opportunities within our credit union.

**At Access Credit Union, our values are straightforward**:

- Do good
- Be better
- Own it
- Move forward

**What will you be doing?**

**Key Responsibilities**:

- Process over the counter financial services in an efficient and professional manner, referring more complex issues to the appropriate person or department. Transactions may include deposits, withdrawals, loans and utility payments, money orders, credit card advances, calculation of foreign and domestic exchange and cheque cashing.
- Balance transactions including ATM, night deposits and the cash drawer on a daily basis. 
- Resolve routine problems with member accounts and deposit instruments referred by members and other branch staff. 
- Maintain thorough knowledge of and adhere to credit union policies and procedures on risk management, confidentiality, security and fraud prevention.
- Set up online banking for personal memberships; reset passwords and troubleshoot; and provide walkthroughs with members. 

**What do you need?**
- Grade 12 diploma or equivalent  
- Minimum of 1-year previous experience in customer/member service role 
- Demonstrated desire to serve others in a friendly and professional manner 
- Strong interpersonal and communication skills, both verbal and written 
- Ability to work in fast-paced environment and perform well under pressure 
- Ability to prioritize using sound judgment to make timely and effective decisions 
- Proficient computer skills 

**Are you ready to?**
- Be an ambassador for our brand, values and products
- Ensure things get done efficiently
- Go home each day feeling accomplished
- Challenge the status quo
- Build a career
- Continue learning

**We welcome diversity, value inclusion, and take pride in our vibrant corporate culture. Our team is a reflection of the members we serve and the communities we live in.**

**Job Types**: Full-time, Permanent

Pay: From $37,050.00 per year

Additional pay:

- Bonus pay

**Benefits**:

- Company events
- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Vision care
- Wellness program

Schedule:

- Day shift
- Monday to Friday

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person

Application deadline: 2024-12-10

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