Member Service Representative

**Caisse Financial Group as division of Assiniboine Credit Union is hiring for the position of a Permanent Full Time Member Service Representative at Lakewood Branch**

**About this opportunity**:

- The** Member Service Representative at Lakewood Branch** is a full-time position (37.5 hours per week)
- The position offers a competitive compensation plan, including health and dental benefits, matched pension, and vacation.
- The role is an ideal place to start your career in financial services, with the opportunity for development and growth into a variety of roles at ACU based on your unique skills and aspirations.

**Responsibilities**:
As a Member Service Representative at Lakewood, you will play a key role in delivering a consistent and compelling member experience at ACU, supporting members with their day-to-day transactions and digital banking, asking questions to uncover their unique needs, answering their inquiries, resolving concerns, and connecting them to the team of experts across ACU.

The Member Service Representative:

- Provides exceptional member service by attending to members in a courteous and professional manner, ensuring all advice and service delivery standards are met and exceeded at all times.
- Promotes, educates, and assists members with their digital banking needs.
- Provides transactional service to members, including deposit processing, withdrawals, bill payments, cheque cashing, etc.
- Assists with opening and closing duties of the vault, ATM, and cash recycler units as required.
- Supports lobby management, greeting members warmly on arrival.
- Through engaging and meaningful conversations, identifies members’ goals and needs and connects them to the right advisor to serve their immediate and future needs in all interactions on the frontline and during lobby management.
- Achieves individual targets and collaborates to support team success, demonstrating service excellence and product knowledge.
- Resolves member complaints with an aim for first contact resolution and referring complex issues when needed.
- Observes and adheres to all credit union policies and procedures on internal control and risk management, including security requirements for cash custody & safeguarding, frauds, forgeries and robbery procedures.
- Demonstrates understanding of ACU’s commitment to values-based banking, a respectful workplace, and diversity, equity and inclusion.
- Maintains privacy, keeping strictly confidential member information that becomes available to them in the course of their duties.

**Qualifications**:
**Education and Experience**

**To do this job, you should have**:

- Experience handling cash
- including counting and balancing activities.
- Excellent customer service and problem-solving skills so you can help members with their problems and concerns.
- Strong communication skills and the ability to build good relationships with other people.
- Strong attention to detail with the ability to act and learn from getting feedback.
- The ability to work independently and take on new projects.
- The ability to do many different activities at the same time and to stay organized.
- Experience with computer programs such as Microsoft Suites (Word, Excel, Outlook) and others.
- The ability to communicate fluently in English
- both speaking and writing.
- Knowledge of credit union products and services, policies and procedures is an asset.

**WHO WE ARE?**

As a Certified B Corporation® and one of Manitoba’s Top Employers (2024), the culture of Assiniboine Credit Union is supportive of the individual while focused on the greater community. You’ll be motivated by shared values and encouraged to always think about how, through financial sustainability, we can do more for our members, our employees and our community.

ACU is a financial co-operative with over $6 billion in assets. We offer a full suite of personal and commercial banking products and services, and a team of financial and wealth advisors to help our members succeed. We have sixteen branch locations in Winnipeg, two northern branches in Thompson and Gillam, and we’re owned collectively by over 140,000 Manitobans who use our services today.

_Money doing more_ is the guiding statement that represents the way we do business, and conveys our ongoing commitment to the economic, social and environmental health of our communities. Over the last 80 years, we have helped our member-owners achieve their dreams, and we’d like to help you achieve yours.

Choosing to work at Assiniboine Credit Union means that you’ll be working for an organization that:

- puts people, planet and prosperity first,
- values diversity and inclusion,
- is focused on social and environmental responsibility,
- supports employees through training programs and long-term career development,
- offers a competitive total compensation program which includes bonuses, a matched pension program, and health and dental benefits.

If doing things differently and doing more