Medical Office Assistant

**Reports To**

Clinic Manager

South Ottawa Medical Centre is a very faced paced busy clinic with 13 family practices located 5 minutes south of Huntclub in the south end of the city of Ottawa. We are dedicated to offering the best care we can to our patients.

**Job Summary**

We are looking for a Medical Office Assistant to join our Team You will be responsible for the overall office duties and ensuring that assigned tasks are carried out in a professional and courteous manner. Job duties include but are not limited to answering the telephone, booking appointments, liaising between doctors and patients, filing electronically, ordering supplies, rooming patients, taking vitals and stocking rooms, etc

If you have excellent communication skills and can work well alongside others, are reliable, empathetic, able to multitask and work in a fast-paced environment, then we would like to meet you.

**Competencies**
- Adaptability - Adapts and responds to changing conditions, priorities, technologies, and requirements.
- Attention to Detail - Attends to details and pursues quality in the accomplishment of tasks, regardless of the volume of duties encountered.
- Patient Focus - Provides superior service to patients while upholding privacy and confidentiality.
- Communication - Expresses and transmits information with consistency and clarity.
- Compassionate - Shows concern and empathy in a supportive manner to colleagues and patients.
- Cultural Sensitivity - Promotes an inclusive environment exemplified by understanding all cultural groups.
- Professionalism - Demonstrates professional standards of conduct when governing interactions between individuals in a business environment.
- Teamwork - Works cooperatively and effectively with others to reach a common goal. Participates actively in group activities fostering a team environment.

**Job Duties**
- Act as a first point of contact and provide general information to patients relating to their questions, concerns, or suggestions
- Check patients in for their scheduled appointments and validate patient identity
- Collect payment from patients for uninsured services along with financial record-keeping
- Participate in any required company training
- Attempt to calm irate patients by explaining the situation while attempting to resolve the issue to the best of your abilities
- Maintain a professional appearance, demeanour, and attitude at all times
- Maintain a high level of confidentiality in all interactions
- Answer telephone and electronic inquiries and relay telephone calls and messages
- Use effective interpersonal skills to communicate complex and sensitive information
- Maintain work area in a clean and professional manner at all times, ensuring proper tools and equipment are available when needed
- Provide a consistently high standard of care and support for patients
- Provide direct and comprehensive care and assistance to patients with specialized and complex needs
- Schedule follow-up appointments with patients
- Ensure commitment to quality, patient safety, and risk management initiatives
- Provide timely and astute information to other members of the team, as well as to individuals under direct care or support and their family members
- Demonstrate cooperation among other staff members in order to ensure efficiency of care and support for patients
- Protect the health and safety of others by adopting safe work practices and reporting unsafe conditions immediately
- Perform responsibilities of the position within the legislative and regulatory standards set out in the applicable federal, provincial, and municipal legislation

**Job Requirements**
- One to two years of experience an appropriate field
- Ability to deal pleasantly and effectively with a wide range of people of different ages and cultures, in potentially volatile and emotionally charged situations
- Ability to maintain positive professional boundaries without imposing personal judgments and expectations on families and patients
- Ability to effectively communicate both verbally and in writing
- Ability to work individually as well as part of a team
- Ability to work under extreme pressure and handle tense and stressful situations
- Demonstrated time management skills
- High flexibility with strong interpersonal skills that allow one to work effectively in a diverse environment
- High level of integrity and work ethic
- Strong sense of ethics and the ability to handle sensitive or private information with tact and discretion

**Work Conditions**
- High levels of stress and pressure
- Occasional evenings and weekends
- Occasional overtime
- Interaction with others under varying circumstances-including situations of a highly sensitive nature
- **We thank all applicants for their interest, however, only those who are selected for the interview will be contacted.**_

**Salary**: $17.50-$20.50 per hour

**Benefits**:

- On-site parking

Flexible Language Requirement:

- French not required

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