Language Services Supervisor

**LANGUAGE SERVICES SUPERVISOR - Waterloo Region**

**Job Title**

Language Services Supervisor - Waterloo Region

**Department**

Immigrant Services

**Reports to**

Manager, Immigrant Services

**Role Type**

Full-Time, Permanent

**Role Start Date**

June 09, 2025

**Role Stream**

Leadership, Community Services

**Starting Salary Range**

$54,600.00

**Application Deadline**

May 09, 2025

**Total Rewards Package**:
**Time Away from Work for your Well-being -**At the YMCA of Three Rivers, we recognize the importance of work-life harmony All full time team members are entitled to earn 3 weeks of vacation and have the opportunity to earn more as length of service increases. To support your overall well-being, we also offer 12 well-being days that team members use for sick time off or to care proactively for yourself. Bereavement days are also available.

**Wellness -**The YMCA of Three Rivers is committed to the health and wellness of our teams. Full time employees receive
- Well-being days that can be used as they are earned
- Access to an Employee (and Family) Assistance Program which provides free and confidential counselling, resources and services
- A free YMCA membership for yourself and your family which can be used to access our fitness centers
- Discounts on programs and services offered by the YMCA including child care services

**Pension Plan -**All full-time employees have the opportunity to participate in a group pension plan after two consecutive years of employment, employees contribute 5% of their gross earnings per pay which is matched by the Y. After three consecutive years of full-time service, participation in the YMCA pension plan is mandatory.

**Healthcare and Dental Benefits -**The YMCA of Three Rivers offers full time employees a comprehensive group benefit package (after 3-months from start date) that includes: Prescription drugs, Basic dental coverage, Professional services such as Registered Massage Therapist, Physiotherapist, Psychologist, Psychotherapist, Chiropractor and Naturopath, Vision care

**Job Summary**
- The Language Services Supervisor will provide leadership for employees, operational issues, funding relationships and further program development as a key member of the Immigrant Services leadership team.

**Duties/Responsibilities**
- Responsible for operational planning for Immigrant Services for the programs under their supervision
- Monitoring the operations and financial progress status of the programs under their supervisor
- Responsible for hiring, training, leading and coaching of employees on the team.
- Provide leadership and operational coaching to their direct reports to ensure effective consistent communication regarding daily operations, policies and procedures and best practices.
- Managing employees by participating in the selection, performance management, coaching and training programs/processes etc.
- Provide Manager of Immigrant Services, internal/external stakeholders and funding partners with regular updates and monthly reports.
- Ensuring that funder/government reports are accurate and submitted as per timelines.
- Developing and maintaining positive relationships within the community - liaison with strategic community partners and agencies and active participant in networks, alliances and planning groups.
- Build positive relationships with key partners, such as Libraries and key referral partners, to ensure quality of services and identify community needs.
- Ensure risk management plans are implemented and non-compliance issues are resolved.
- Participating as a positive member of the overall Leadership Team.
- Assumes other duties as assigned.

**Qualifications (Required Education/Skills/Experience)**
- 7+ years of previous experience and post-secondary education or a comparable combination of experience and education. University Degree specializing in Social Work or equivalent disciplines such as Sociology, Psychology, and Philosophy.
- Experienced people leader with a demonstrated understanding to serve the needs of newly arrived Canadians in our region.
- Knowledge of immigration legislation and trends
- Previous experience in:

- Leading teams (minimum of 1-3 years’ experience preferred)
- Hiring and onboarding of new team members
- Resolving team and client issues
- Settlement sector and understanding of immigration legislation and trends.
- Developing settlement programs including measuring key metrics (e.g. outcomes)
- Strong people focus and an ability to build positive relationships.
- Ability to work within government agreements escalating issues to Manager as appropriate.

**Key Competencies**
- Highly collaborative approach in developing strong relationships with partners
- Strong people Management Skills to coach, enable and develop employees
- Strong change management skills including leading a team through change
- String emotional intelligence, as well as experience using a trauma informed approach
- Strong written ability