Administrative Assistant, Chronic Pain Service

Make a difference in a growing, innovative mental health organization and centre of excellence in people-centered care. Work with supportive colleagues who are passionate about improving lives and champions for quality and continuous learning.

As an Administrative Assistant for our Chronic Pain Service & Interventional Psychiatry Team (IPS) you will be an integral part of a collaborative team focused on delivering seamless services and programs to our clients, patients and customers. If you are looking for a company that is constantly moving forward in pursuit of successful outcomes, get ready to love it here

**What you’ll be doing**:

- Coordinate and track referrals, workflow, schedules, projects, incoming and outgoing mail
- Compose correspondence for management team and provide administrative support to special projects and presentations
- Coordinate completion of the Recreation and Fitness/Integrated Health Clinic manual, assist with revisions and maintain Rec Centre shared directory
- Meeting management including booking meeting rooms, sending out agendas, coordinating catering, transcribing minutes, circulating and maintaining official
- Maintain online practice management schedule for Integrated Health Clinic, including registering new clients, booking/cancelling appointments, setting reminder calls/messages and liaising with other clinical programs at HHC
- Welcome, receive and direct clients/visitors and promote an inclusive and accessible environment
- Manage allied health clinic flow and organization including assistance with the management of health records
- Collect, verify and submit extended healthcare claims for allied health through various sources
- Create invoices and collect payment for services from clients, families and insurance providers
- Complete monthly billing for Finance and support payment process for allied health
- Assist with entering IPS clients into the Touchpoint measurement-based care database (Ketamine and ECT)
- Ensure privacy and confidentiality are kept at all times following PHIPA rules and regulations
- Design promotional materials for programs within the service (i.e. clinic guidelines, brochures, forms)
- Participate in quality improvement activities

**What we’re looking for**:

- 2 years’ experience providing administrative support to management
- Experience with patient appointment scheduling and knowledge of “Jane” practice management software
- Proficiency with submitting extended healthcare claims for allied health through various web-based portals such as TELUS Health Portal, providerConnect and Medavie Blue Cross
- Exceptional organizational and time management skills
- Excellent judgment, problem resolution and decision-making skills
- Ability to work independently with mínimal supervision
- Strong attention to detail and able to multitask in an environment with quickly changing priorities
- Understanding and expertise in maintaining the privacy, confidentiality and security of information
- Proficiency with handling inquiries and requests from the public with diplomacy, courtesy and a pleasant demeanor
- Ability to work well with all levels of management, staff, patients and external sources
- Proficiency with Word, Excel, PowerPoint, Adobe Acrobat Writer
- Excellent oral and written communication skills with ability to clearly articulate information

**Why work with us**

Homewood Health is Canada’s largest and leading service provider for medically focused, evidence-based treatment of mental health and addiction disorders. Our organizational culture values service excellence, integrity, collaboration and innovation. Our people make a difference

Join us at Homewood Health and be part of a diverse team helping Canadians live healthier, more productive and fulfilling lives.