Administrative Manager, Oncology Clinic

**Administrative Manager, Oncology Clinic**
BC Cancer
Vancouver, BC

The Administrative Manager is responsible for a variety of administrative and operational functions related to the operations of programs at BC Cancer. This role interacts regularly with the Senior Leadership and Managers and functions as a resource regarding service needs, service delivery, labour forecasting and operational activities related to the centralized clerical and administrative functions.

This role provides strategic planning and change management support, assesses trends and identifies opportunities for new business developments and business process redesign that optimize resource use and overall continuous quality improvement across programs and support BC Cancer’s strategic direction. The Administrative Manager leads and guides budget preparation and analysis and monitors, tracks and analyzes the performance of business process redesign and quality and utilization enhancement/improvement initiatives. This role communicates with Finance, Human Resources, Payroll and various departments as required to support the clerical and administrative functions across the programs.

**What you’ll do**
- Provide leadership and guidance to designated staff, using effective management techniques, such as coaching, mentoring, skills and leadership development, and performance management, to support the achievement of required outcomes and ensure adherence to accreditation, regulatory, and safety standards.
- Act as a resource across the programs by providing guidance to leadership regarding staffing, policies and procedures, business processes, and clinical information system navigation related to the centralized clerical and administrative functions.
- Provide support to the development of the business plan and its implementation, ongoing monitoring, and revision to facilitate alignment with the strategic directions of the organization.
- Provide strategic planning and change management support of the centralized clerical and administrative functions by leading and performing workflow and workload efficiency analyses, data gathering, and analyzing, drafting, proposing, and implementing new or updated workflows and processes. This includes identifying operational inefficiencies, priorities, business efficiency function improvements and remediation strategies and ensuring communication of new and changed workflows, procedures, and policies to staff and relevant parties.
- Develop, maintain, propose, and implement clerical and administrative processes, policies, procedures, and reference documentation related to patient scheduling and clinical workflows to ensure the effectiveness of remediation processes and patient data quality assurance. This includes reviewing existing processes, policies, and procedures; gathering input; identifying gaps and areas requiring change; and ensuring compliance with accreditation, regulatory and safety requirements, and standards. Coordinate clinical service delivery in conjunction with clerical workflows and make changes as required.
- Provide guidance to leadership regarding workforce planning by identifying trends and opportunities, analyzing, and forecasting labour needs, analyzing outcome data, and providing input and/or recommendations to regarding staffing, workforce improvement and redesign to support operational needs and priorities.

**What you bring**

Qualifications:

- A level of education, training, and experience equivalent to a Bachelor’s degree in Business Administration, Health Administration, Health Sciences or a related discipline
- Minimum of five (5) years’ recent, related experience in a healthcare environment, including two (2) years’ leadership/supervisory experience
- Demonstrated knowledge of the historic and ongoing impacts of settler colonialism on Indigenous Peoples within social and health contexts. This includes significant understanding of Indigenous-specific mandates and a commitment to addressing and mitigating Indigenous-specific racism and discrimination. The role involves actively embedding Indigenous Cultural Safety and Humility into daily practices and fostering a diverse and inclusive team environment. Additionally, it requires practical expertise in engaging with diversity, promoting equity, and advancing inclusion (DEI) initiatives.
- Demonstrated knowledge and understanding of legislative obligations and provincial commitments within BC Cancer's contexts found in the foundational documents including Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study, Anti-Racism Data Act, BC Human Rights Code - and how they intersect acr