Guest Service Agent

1 week ago

Victoria, Canada Magnolia Hotel & Spa Full time

**Magnolia Company Overview**

Magnolia Hotel & Spa is Victoria’s Luxury Boutique Hotel, renowned for its exceptional personalized service and boutique charm. Located just a block from the harbour and the city’s finest dining and entertainment, we pride ourselves on providing an unforgettable experience for our guests.

**Report to**: Manager on Duty & Front Office Manager

**Job Summary**: The Guest Services Agent is a communication lead with our guests manning the front desk where our guest’s check-in and check-out, and coordinating daily communications between departments to ensure smooth operations of the hotel.

**Anticipatory Service**: Go above and beyond to exceed guest expectations, wowing them with personalized touches.

**Team Player**: Collaborate effortlessly with every department, embodying our commitment to exceptional service.

**Calm Under Pressure**: Thrive in a high-volume environment, handling multiple tasks with grace and efficiency.

**Duties and Responsibilities**
- Greet and welcome all guests who travel through the lobby in a warm and thoughtful manner seeking to anticipate guest’s needs and provide service.
- Maintain inventory of vacancies, reservations and room assignments.
- Provide concierge services for guests.
- Recording and passing on messages in full, to both guests and other operating departments.
- Ensuring entire front desk space is welcoming, neat, professional and presentable.
- Upholding professional, friendly, efficient and effective work composure.
- Preparing check in and check out documents for arrivals and departures.
- Parking guest vehicles as required by guests.
- Luggage assistance as required by guests.
- Guest room deliveries as required.

**Knowledge, Skills, and Abilities**
- Knowledge of Front Office Operations, and proficiency in all areas.
- Ability to professionally deal with all guests in all circumstances.
- Ability to establish priorities, work independently, and proceed with objectives without supervision.
- Ability to work under pressure and to multitask in potential high volume area.
- Ability to “WOW” guests with anticipatory service, seeking to exceed the expectations of each guest through personalized service, and strong teamwork and execution.
- MUST be a team player and able to work seamlessly with every department in the hotel to achieve exceptional service.

**Employment Credentials Requirements**
- Previous hotel experience required in a similar role.
- Hotel experience in a similar class of hotel strongly preferred.
- Strong knowledge of Victoria required, with respect to making appropriate guest recommendations for activities, attractions, and restaurant recommendations.
- OPERA PMS experience preferred.
- Post-secondary education in hospitality or tourism studies an asset

**Job Type**: Part-time

Schedule:

- Holidays
- Night shift
- Weekend availability

Supplemental pay types:

- Commission pay
- Tips

Work Location: In-person

**Job Type**: Part-time

Pay: From $24.70 per hour

Expected hours: 24 - 32 per week

Additional pay:

- Commission pay
- Tips

**Benefits**:

- Company events
- Discounted or free food
- Vision care

**Experience**:

- hospitality: 1 year (required)

**Location**:

- Victoria, BC V8W 1B8 (required)

Work Location: In person

Expected start date: 2025-07-28

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