Manager, Clinical Services Program Operations

Manager, Clinical Services Program Operations, Respiratory Clinic

BC Children's Hospital

Vancouver, BC

What you'll do

Develop strategic priorities and coordinates operational planning and implementation for the organization in conjunction with the practice leaders and Director. Collaborate with colleagues including medical and practice leaders in support patient/client-focused and integrated care. Ensure consistent and aligned messaging by leadership, and communicates PHSA and program/service vision, values and strategic direction and ensures integration into practice by interdisciplinary team members.
Provide overall leadership and direction for team members using effective management techniques (e.g., coaching, mentoring, skill and leadership development, decision making, coalition building and performance management) that support the achievement of required outcomes. Manage and supervise staff.
Manage clinical service area operations by coordinating and establishing priorities, assessing and monitoring staffing requirements and supplies. Define an effective workforce plan in collaboration with key partners and stakeholders that ensures the availability of adequate & appropriate staff according to operational demands and environmental and resource constraints.
Develop effective and efficient practices and processes to measure the use of resources and quality of care. Manage available resources including staff resources, minor and capital equipment purchases and space re-allocations to ensure the delivery of inter-professional services within the program. Develop the program budget to complement strategic directions within existing fiscal constraints and uses utilization methods to monitor and adhere to allocated budget. Coordinate contract management if required.
Lead, in collaboration with physicians & professional practice leaders, the identification of evidence based outcomes, the development of quality indicators and care pathways, ensures compliance with accreditation standards, and coordinates or participates in quality improvement activities (including imPROVE).
Provide leadership to staff through collaborative coaching, guiding and modeling key behaviors and strategies, encouraging dialogue and providing guidance and advice to facilitate resolutions to work issues. Foster partnerships and establishes systems that ensure seamless client flow.
Recruit, hire, and supervise staff by identifying vacancies, interviewing applicants, and making hiring decisions in collaboration with physician and professional practice leaders as needed; and ensure clarification of roles, adherence to accreditation and practice standards, and safe delivery of care.
Implement effective performance management processes in an interdisciplinary team environment. Ensure probationary and annual reviews are completed for program staff; investigate work and staff issues, and where necessary initiates disciplinary action up to and including termination. Participate in labour relations, including the grievance process. Monitor requests for overtime, vacation, leaves of absences, and sick time.
In consultation with Risk Management provides leadership in investigating and reporting serious patient incidents. Review and follows-up incident reports (both patient/family and staff) by sharing outcomes and subsequent practice changes to program staff.
Contribute to the identification, planning and evaluation of educational sessions for interprofessional staff. Facilitate the development and implementation of orientation programs for new staff.
Create an environment that encourages participation in research, evidence-based practice, fosters personal growth and supports opportunities for learning and teaching for students and staff.

What you bring

**Qualifications**:
A level of education, training and experience equivalent to a Bachelor's Degree in Nursing or a healthcare related degree from an accredited University, a Master's degree is preferred, plus a minimum of seven to ten (7-10) years recent related clinical experience that includes two (2) years working in a managerial/leadership capacity.
Current registration/membership with the British Columbia College of Nurses and Midwives (BCCNM) or an appropriate recognized professional association.

Skills & Knowledge

Proven leadership ability, with communication and interpersonal skills conducive to interacting in a multidisciplinary environment and ability to relate easily to a variety of people from diverse backgrounds.
Strong skills in operations management.
Fosters collaborative working relationships that promote cooperative goal achievement and contribute to an atmosphere of trust and mutual respect.
Self-directed and highly motivated.
Demonstrated ability to lead teams and to promote teamwork.
Critical thinking skills, problem resolution, and proven ability to effectively manage human and fiscal resources.
Proven ability to negotiate and mediate resolutions to complex situations.