Order Desk/dispatch Relief

**Order Desk/Dispatch Relief - Permanent PT Position (30 Hours a week)**

Royal Delivery Services Ltd. is a local transportation company founded in 1989. We provide transportation services in Edmonton and surrounding areas hauling over-sized and general freight on flat-decks, drop-deck, and super B trailers and 1, 2 and 3 Ton vans and deck trucks. We pride ourselves on our ability to provide safe and efficient local trucking. We have secured a very dedicated group of clients over the years and work hard to maintain services levels with personal care.

**Responsibilities and Duties**

**Order Desk & Admin**

Building the business and keeping the organization running smoothly from day to day requires excellent organizational skills and the ability to work as a team to resolve problems quickly. The job also requires someone who is dedicated, punctual, organized and good at multi-tasking.
- **Record all incoming calls as necessary**.
- **Enter calls into ONTIME order dispatch system, accurately and timely basis**:

- **Relieve dispatcher as necessary**, dispatch calls effectively using Royal Dispatch system as needed
- some experience is needed.
- Maintain customer records in Dispatch system, (new customers and updates to existing clients.)
- Price and or check pricing for weigh bills
- Maintain ELD system for trucks, assist and train drivers.
- Check reporting for any infraction, report to management
- Check maintenance logs, report issues to management. Follow up on repairs.
- Small deliveries as needed.

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- **Safety**:

- Review & maintain RDS - Safety procedures manual
- Be aware of all safety protocols
- Update manual as necessary
- Courses may be necessary
- Ensure driver safety files are maintained.
- Site visits - as necessary

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- **Customer Sales**:

- Creating new and maintaining customer service levels is priority number one. The Sales person will work with new clients ensuring that strong relationships are built, service levels are maintained and new clients are brought on effectively to grow the business.
- Assist with the development of new leads
- Actively seek out these new sales opportunities through cold calling, networking, and social media
- Setting up meetings with potential clients, listening to their needs and concerns
- Keep records on daily contacts, submit monthly.
- Understand price strategy

**Education**

Transportation regulations and standards are constantly changing, and so does the industry itself, developing new, innovative ways to transport and handle freight. Thus, the sales representatives must remain in constant learning mode to stay abreast of all changes.

**Qualifications and Skills**

**Requirements**:
**Professional telephone manner
- previous experience**
- **Minimum of 3 years in the Trucking Industry-admin role**:

- **Experience in trucking/courier driving and/or dispatch**:

- **Knowledge of the City - dispatching to commercial sites**:

- **Good working knowledge of MS systems, Excel, Outlook, Word**:

- Valid Class 5 driver’s license
- Knowledge of the National Safety Code, safety management experience an asset
- Knowledge of on-road regulations for the transport of dimensional loads is an asset
- Strong English communication (Verbal & written)

**Benefits: Medical, dental plan available. Free parking.**

**Job Types**: Part-time, Permanent

Pay: $18.00-$21.00 per hour

Expected hours: 30.0 per week

Additional pay:

- Overtime pay

**Benefits**:

- Dental care
- Extended health care
- On-site parking

Flexible language requirement:

- French not required

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Edmonton, AB T6B 0A7: reliably commute or plan to relocate before starting work (preferred)

**Language**:

- English (required)

**Location**:

- Edmonton, AB T6B 0A7 (required)

Work Location: In person

Application deadline: 2025-04-15
Expected start date: 2025-04-15