Associate Program Manager

**The start of a new adventure**

Are you an energetic self-starter? Easily motivated? An independent thinker? Passionate to be part of a Team that values sharing and collaboration? If you answered yes, then we have something exciting ahead Read on

We are pleased to add an **Associate Program Manager (Airport Shift Manager), Operational Programs** to our Team, who will be responsible for the management of daily flight schedules and is responsible for administration of both the Airport’s Noise Management and Wildlife administration programs.

You will be responsible for the performance of Airport operations on assigned, rotational shifts. This role provides management and oversight for the on-duty airport maintenance team, fire crew, and security staff. You serve as the principal operations management representative during irregular operations (IROPs), emergency, weather, and other events.

**What We Offer**:

- Competitive Base Salary
- Annual Bonus Structure
- Overtime Pay
- Rich Health and Dental Plan
- OMERS Pension Plan (As of Day 1)
- Paid Personal Days and Float Days
- Leadership Development Workshops
- Employee Appreciation Events
- Community Engagement Initiatives
- Tuition Reimbursement
- Financial Assistance/Interest Free Loan
- Employee and Family Assistance Program
- Work Perks and Merchant Discounts
- Free On-site Parking

**Your role as a Program Manager (Shift Manager)**:

- **Regulatory Compliance**:Responsible for all aspects of safety, security, and IROPs of activities within the Air Terminal Building and responsible for monitoring compliance with Canadian Aviation Regulations (CARs), Canadian Aviation Security Regulations (CASRs), and tenant security responsibilities
- **Wildlife Administration Program**:Responsible for supporting the Program Manager with the coordination and overall operation and management of the Wildlife Management Plan
- **Noise Management Program**:Implement and maintain the Noise Management Plan, review as required, and receive, investigate, and respond to noise inquiries
- **Flight Schedules**:Maintain all flights schedules by consolidating all flight data provided by carriers into a standardized format and assign gating and counters for the operations
- **Crisis Management**:Manage emergency situations and IROPs, activate and manage the Emergency Operations Centre as required and adhere to proper emergency call-out procedures
- **Customer Service**:Provide passenger and Air Carrier support during IROPs through active management of resources, plans, SOPs and programs
- **Supervision**:Provide direct supervision of assigned shift personnel by communicating performance expectations, monitor work activities, ensuring safety regulations are adhered, training personnel, and resolving employee conflicts
- **Administration**: Prepare detailed reports of daily operations, program updates, unusual incidents / accidents, hazardous conditions, and inspections

**The skills you bring to the table**:

- **Communication**: ability to translate complex technical information into an understandable format for varying audiences
- **Organization**: ability to multi-task, prioritize, meet deadlines, and adapt easily in a changing environment
- **Business relationships**:have strong interpersonal skills, able to interact with all levels in a professional, positive manner, able to build trusting relationships and be a team player
- **Judgement**: assess situations quickly, be resourceful, problem-solve, and make logical decisions

**Your success factors**:

- Post-secondary education with a Certificate or Diploma in Aviation Management, or relevant airport experience
- At minimum of 3-5 years of relevant experience in airport operations
- Knowledge and understanding of regulatory compliance required (ex: TP 312, TP 1247, and TP 1490)
- Strong knowledge and understanding of Canadian Aviation Regulations (CARs) and Canadian Aviation Security Regulations (CASRs)
- Ability to interpret legislative information from Transport Canada Advisory Circulars and other technical data
- Extensive experience in writing technical reports, presentations, operational plans, and standard operating procedures
- Ability to evaluate technical data to determine trends and detect potential issues including compliance to applicable regulations
- Root cause analysis and process engineering skills are required

**Conditions of employment**
- Ability to work all shifts, including nights, weekends, and holidays
- Provide proof of full COVID-19 vaccination (or proof of medical or religious exemptions)
- Obtain Airport Security Clearance
- Obtain an Aeronautical Radio License
- Obtain an Airside Vehicle Operators Permit (AVOP)

**About Hamilton International Airport**:

- Hamilton International Airport is committed to meeting the accessibility needs of persons with disabilities in a timely manner, consistent with the principles of dignity, independence, equal opportunity, and integration. Hamilton International